Help Please!!
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Help Please!!
on 30-07-2017 9:41 PM - last edited on 30-07-2017 9:56 PM by Mav
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So since the morning of Friday the 28th, I have had no internet and no dial tone on my home phone. My broadband light on the router is flashing, the internet light is off completely and when I try calling my home phome from my mobile, I am greeted by four beeps, a user-busy messages on the display then cuts me off.
According to the Plusnet service checker their broadband service is fine but that wouldnt affect the homephone anyway.
I have tried looking online to see if their is any info regarding any issues with BT lines but other than basic info on the DownDetector website, i'm not finding anything. I have tried calling Plusnet to see if they can shed any light on whats going on but I waited 30mins before getting cut off only to be told on the next attempt there was an hours que time for my call to be answered.
At this point, i'd just like to know if its an issue with my line directly or if its an issue with BT on a larger scale!
Any help or info would be much apprciated. I'm in the Romford/Hornchurch, Essex area.
Moderator's note by Mike (Mav): All caps title edited as per Forum rules.
Re: Help Please!!
30-07-2017 9:55 PM - edited 30-07-2017 10:07 PM
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I had to do this twice, and luckily BT fixed it within a day or two.
Re: Help Please!!
30-07-2017 10:16 PM
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Have a look here.
It links to phone troubleshooter under the no dialtone section but I can't try that myself as my phoneline is with BT.
Re: Help Please!!
30-07-2017 11:34 PM
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My phone bill is with Southern Electric but their website is useless too. I'm starting to get annoyed as i'm not getting anywhere fast.
Re: Help Please!!
30-07-2017 11:36 PM
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Their website is useless.
Re: Help Please!!
30-07-2017 11:40 PM
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I found this which may be of help.
https://sse.co.uk/help/phone-and-broadband/phone-faults#item1
Re: Help Please!!
30-07-2017 11:52 PM
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Thankyou
Re: Help Please!!
31-07-2017 12:07 AM
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I've only dealt with them once when they sent me a gas bill, problem was I was with British Gas at the time
Re: Help Please!!
31-07-2017 10:32 AM
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