Help Please my speeds are in Kbps
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Help Please my speeds are in Kbps
20-01-2018 1:18 PM
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I have 3 Questions open all about declining speeds
latest speed test was 100 Kps its taken me 20 minutes to get to this page
could someone from plusnet help/support look at the open question and replys for me,
12 Jan Q166078851
15 Jan Q166279710
18 Jan Q166533803
A phone call would be best as I cannot load up email
KenM
Re: Help Please my speeds are in Kbps
20-01-2018 2:51 PM
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Your best bet is to ring them on 0800 432 0200.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Help Please my speeds are in Kbps
22-01-2018 11:42 AM
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Hi Ken,
Thanks for getting in touch.
I've tested your line today and the result suggests that there is a phone fault which may be affecting your broadband speed. Please contact your phone service provider and ask them to test the line for faults to establish whether this is the case.
Thanks,
Dave
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