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Help Please my speeds are in Kbps

Grafter
Posts: 26
Thanks: 2
Registered: ‎03-07-2014

Help Please my speeds are in Kbps

I have 3 Questions open all about declining speeds

latest speed test was 100 Kps its taken me 20 minutes to get to this page

could someone from plusnet help/support look at the open question and replys for me,

12 Jan Q166078851

15 Jan Q166279710

18 Jan Q166533803

A phone call would be best as I cannot load up email

KenM

2 REPLIES 2
Highlighted
Seasoned Hero
Posts: 5,500
Thanks: 2,433
Fixes: 163
Registered: ‎30-06-2016

Re: Help Please my speeds are in Kbps

Your best bet is to ring them on 0800 432 0200.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Help Please my speeds are in Kbps

 

Hi Ken,

 

Thanks for getting in touch.

 

I've tested your line today and the result suggests that there is a phone fault which may be affecting your broadband speed. Please contact your phone service provider and ask them to test the line for faults to establish whether this is the case.

 

Thanks,

 

Dave