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Help Please - Bad Connection Since Returning From Holiday

Anonymous
Not applicable

Re: Help Please - Bad Connection Since Returning From Holiday

One of the suggestions I was given was that my line might have a minor high resistance fault, and with no electrical current on the phone line for the duration of my holiday (due to phone and modem being disconnected) that the resistance increased slightly due to corrosion.
The suggestion was to reconnect the phone and modem, and then use a mobile phone to call the landline, because the theory goes, that the high AC voltage used to ring the phone bell would overcome the increased resistance and re-wet the high resistance connection, and the line would then return to normal.
I'm not convinced by this theory, and never got to try it (as ever since I have just left the modem and phone attached),
but it sounded vaguely plausible,  and if you want to try it on the off chance that it works, then be my guest !
Crazy
bobboulby
Grafter
Posts: 1,139
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Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

I don't think that that would apply in our situation - while we were away there were two phones still connected. Also we have had lots of calls since we returned. But thanks for the suggestions Smiley
Bob
chrispurvey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Help Please - Bad Connection Since Returning From Holiday

Quote from: bobboulby
I could buy a long Ethernet cable but how would I connect it from the master socket to router (a Netgear DG834G)t? It's a different type of connector isn't it?

If you could connect your router direct to your filter in your master socket and then run an ethernet cable from your router to your computer, or are you able to try your computer next to the master socket just so we can see if there is a difference?
bobboulby
Grafter
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Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

Ok I’ve plugged my router in to the master socket but before I ran the fault diagnostics I ran a speed test and got 15Mbps. My router stats when plugged in to the master socket were:
Downstream Syc 19,548
Noise Margin           3db
Attenuation            18db
I then replaced the front plate and plugged the router in to the front socket of the mater socket and was back to 1.5Mbps. Router stats were:
Downstream Syc 18,625
Noise Margin          3db
Attenuation           19db
We have a total of 5 telephone sockets (including the master) in our house and I tried plugging the router in to two others. Both gave a download speed of 1-2 Mbps with router stats similar to those obtained from the front socket of the master socket. During these tests I disconnected all the telephones in the house and tried 3 different filters with the same results.
Finally I remove the face plates from 4 of the 5 sockets to check the wiring, (I can’t get to the 5th, it’s behind a large bookcase). Everything looked ok i.e. there were no obvious loose wires. I’ve attached a photo of the wiring in the master socket and one of the extensions in case that helps.
No now I’m stumped. Presumably, as everything was ok in the master socket the fault must lie somewhere within my internal wiring but nothing has changed and everything looks ok. Also I can’t understand why I’m syncing at 18k but only getting 1-2Mbps download speed.
Any further help would be gratefully received.
Bob
bobboulby
Grafter
Posts: 1,139
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Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

Is this relevant?
C:\Users\Bob>ping bbc.co.uk -n 20
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=16ms TTL=120
Reply from 212.58.253.67: bytes=32 time=15ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Ping statistics for 212.58.253.67:
    Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 16ms, Average = 13ms
C:\Users\Bob>ping -n 20 -l 1400 bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 1400 bytes of data:
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Request timed out.
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Ping statistics for 212.58.253.67:
    Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
    Minimum = 26ms, Maximum = 27ms, Average = 26ms
C:\Users\Bob>ping -n 20 -l 2000 bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 2000 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.58.253.67:
    Packets: Sent = 15, Received = 0, Lost = 15 (100% loss),
Control-C
^C
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Help Please - Bad Connection Since Returning From Holiday

That wirings a bit 'non standard' bob.
Convention states Blue-White trace to 5, White-Blue trace to 2.  You seem to have Blue to 5 and Orange to 2.  Whatever, as long as its consistent throughout that should be OK.  I would remove anything connected to 3 and 4 at the master and the extensions, and then see what happens.
Anonymous
Not applicable

Re: Help Please - Bad Connection Since Returning From Holiday

@'bobboulby' -
What does your "Current line speed:" say ?
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

@penfold, to be honest I'm a bit reluctant to start changing the wiring unless there is anything obviously broken. It's been working fine for years and I've not changed anything.
@purleigh, my current line speed is 16.1 Mb so no problem there.
Bob
PeeGee
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Fixes: 3
Registered: ‎05-04-2009

Re: Help Please - Bad Connection Since Returning From Holiday

The main problem with your wiring is you have twisted pairs in an ideal arrangement for interference pick-up and transfer (especially from the ring wire). Since the difference between the test socket and the removable cover is so great, I would change the wiring as suggested on the accessible sockets - if the socket behind the bookcase isn't in use, just ignore it as it is then just a cable joint.
Plusnet FTTC (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link Archer VR600 modem-router.
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

So just so I'm clear, I would remove the two wires connected to terminals 3 and 4 leaving only terminals 2 and 5 connected?
Also unfortunately the extension socket behind the bookcase is where my router is plugged in (I can get to the socket but not to the faceplate to remove it). Does this mean it wouldn't be worth doing the master socket and the other extensions?
Thanks for everyone's help by the way  Smiley
Bob
Edit, and the bit I just can't understand is why I should suddenly have a problem after years of trouble free service?
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

So am I out of options here other than to tackle the internal wiring (which as you might gather I'm a bit reluctant to do)? Is there any point if I can't get to the extension socket that the router is plugged in to?
Finally, we have a September 2013 date for FTTC at our exchange. If I just put up with the slow speeds until fibre arrives, will the new master socket that BT fit fix the problem or will I have to sort it out at some stage anyway?
Thanks again - Bob.
Anonymous
Not applicable

Re: Help Please - Bad Connection Since Returning From Holiday

Can you do away with the extension wiring ?, locate the modem/router next to the master socket and then extend the network using powerline adaptors, and while you are at it use a VoIP + DECT wireless phone also plugged into the master socket, using a filtered faceplate.
If you can do all that now, you know that when FTTC arrives, that will be no question of getting the best performance from day one.
bobboulby
Grafter
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Registered: ‎20-07-2007

Re: Help Please - Bad Connection Since Returning From Holiday

Possible but it sounds like quite an expensive solution. Also how would the filtered faceplate allow me to retain my landline phone and isolate it from the internal wiring?
Does the FTTC faceplate completely isolate the broadband side from the voice, thereby removing the internal wiring problem?
Bob.
penfold
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Registered: ‎01-08-2007

Re: Help Please - Bad Connection Since Returning From Holiday

Quote from: bobboulby

Does the FTTC faceplate completely isolate the broadband side from the voice, thereby removing the internal wiring problem?
Bob.

Yes thats right. Theres the adslnation filtered faceplate, or the vdsl fttc plate. You plug the rj11 modem cable into the unfiltered socket. You would be better with the vdsl faceplate, as it uses the existing front plate of your current master, so you dont need to mess with your wiring. You would however need to site your router near the master. Why dont you try disconnecting 3 and 4 from the master only, and see what happens. With respect to nothing has changed, its possible that something in your house or close to you has started to emit electrical noise that the ringwire is picking up. Stranger things have happened  Crazy
As an aside is it not possible to move the bookcase?
Anonymous
Not applicable

Re: Help Please - Bad Connection Since Returning From Holiday

Quote from: bobboulby
it sounds like quite an expensive solution

ADSLnation XTE-2005 Master Faceplate  =  £10.99
vDSL Interstitial Faceplate  =  £7.49
Devolo 200 starter kit  =  £24.99

Quote from: bobboulby
how would the filtered faceplate allow me to retain my landline phone and isolate it from the internal wiring?

I'm suggesting plugging it into the filtered master faceplate -