Help Please - Bad Connection Since Returning From Holiday
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Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 9:12 PM
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The suggestion was to reconnect the phone and modem, and then use a mobile phone to call the landline, because the theory goes, that the high AC voltage used to ring the phone bell would overcome the increased resistance and re-wet the high resistance connection, and the line would then return to normal.
I'm not convinced by this theory, and never got to try it (as ever since I have just left the modem and phone attached),
but it sounded vaguely plausible, and if you want to try it on the off chance that it works, then be my guest !
Re: Help Please - Bad Connection Since Returning From Holiday
19-08-2013 9:38 PM
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Bob
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 11:24 AM
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Quote from: bobboulby I could buy a long Ethernet cable but how would I connect it from the master socket to router (a Netgear DG834G)t? It's a different type of connector isn't it?
If you could connect your router direct to your filter in your master socket and then run an ethernet cable from your router to your computer, or are you able to try your computer next to the master socket just so we can see if there is a difference?
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 12:19 PM
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Downstream Syc 19,548
Noise Margin 3db
Attenuation 18db
I then replaced the front plate and plugged the router in to the front socket of the mater socket and was back to 1.5Mbps. Router stats were:
Downstream Syc 18,625
Noise Margin 3db
Attenuation 19db
We have a total of 5 telephone sockets (including the master) in our house and I tried plugging the router in to two others. Both gave a download speed of 1-2 Mbps with router stats similar to those obtained from the front socket of the master socket. During these tests I disconnected all the telephones in the house and tried 3 different filters with the same results.
Finally I remove the face plates from 4 of the 5 sockets to check the wiring, (I can’t get to the 5th, it’s behind a large bookcase). Everything looked ok i.e. there were no obvious loose wires. I’ve attached a photo of the wiring in the master socket and one of the extensions in case that helps.
No now I’m stumped. Presumably, as everything was ok in the master socket the fault must lie somewhere within my internal wiring but nothing has changed and everything looks ok. Also I can’t understand why I’m syncing at 18k but only getting 1-2Mbps download speed.
Any further help would be gratefully received.
Bob
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 12:36 PM
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C:\Users\Bob>ping bbc.co.uk -n 20
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=16ms TTL=120
Reply from 212.58.253.67: bytes=32 time=15ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=14ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Reply from 212.58.253.67: bytes=32 time=13ms TTL=120
Ping statistics for 212.58.253.67:
Packets: Sent = 20, Received = 20, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 16ms, Average = 13ms
C:\Users\Bob>ping -n 20 -l 1400 bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 1400 bytes of data:
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Request timed out.
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Request timed out.
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=27ms TTL=120
Reply from 212.58.253.67: bytes=1400 time=26ms TTL=120
Ping statistics for 212.58.253.67:
Packets: Sent = 20, Received = 16, Lost = 4 (20% loss),
Approximate round trip times in milli-seconds:
Minimum = 26ms, Maximum = 27ms, Average = 26ms
C:\Users\Bob>ping -n 20 -l 2000 bbc.co.uk
Pinging bbc.co.uk [212.58.253.67] with 2000 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 212.58.253.67:
Packets: Sent = 15, Received = 0, Lost = 15 (100% loss),
Control-C
^C
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 12:40 PM
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Convention states Blue-White trace to 5, White-Blue trace to 2. You seem to have Blue to 5 and Orange to 2. Whatever, as long as its consistent throughout that should be OK. I would remove anything connected to 3 and 4 at the master and the extensions, and then see what happens.
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 12:55 PM
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What does your "Current line speed:" say ?
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 2:51 PM
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@purleigh, my current line speed is 16.1 Mb so no problem there.
Bob
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 4:10 PM
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Using a TP-Link Archer VR600 modem-router.
Re: Help Please - Bad Connection Since Returning From Holiday
20-08-2013 4:25 PM
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Also unfortunately the extension socket behind the bookcase is where my router is plugged in (I can get to the socket but not to the faceplate to remove it). Does this mean it wouldn't be worth doing the master socket and the other extensions?
Thanks for everyone's help by the way
Bob
Edit, and the bit I just can't understand is why I should suddenly have a problem after years of trouble free service?
Re: Help Please - Bad Connection Since Returning From Holiday
21-08-2013 4:37 PM
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Finally, we have a September 2013 date for FTTC at our exchange. If I just put up with the slow speeds until fibre arrives, will the new master socket that BT fit fix the problem or will I have to sort it out at some stage anyway?
Thanks again - Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
21-08-2013 4:54 PM
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If you can do all that now, you know that when FTTC arrives, that will be no question of getting the best performance from day one.
Re: Help Please - Bad Connection Since Returning From Holiday
21-08-2013 6:04 PM
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Does the FTTC faceplate completely isolate the broadband side from the voice, thereby removing the internal wiring problem?
Bob.
Re: Help Please - Bad Connection Since Returning From Holiday
21-08-2013 10:24 PM
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Quote from: bobboulby
Does the FTTC faceplate completely isolate the broadband side from the voice, thereby removing the internal wiring problem?
Bob.
Yes thats right. Theres the adslnation filtered faceplate, or the vdsl fttc plate. You plug the rj11 modem cable into the unfiltered socket. You would be better with the vdsl faceplate, as it uses the existing front plate of your current master, so you dont need to mess with your wiring. You would however need to site your router near the master. Why dont you try disconnecting 3 and 4 from the master only, and see what happens. With respect to nothing has changed, its possible that something in your house or close to you has started to emit electrical noise that the ringwire is picking up. Stranger things have happened
As an aside is it not possible to move the bookcase?
Re: Help Please - Bad Connection Since Returning From Holiday
22-08-2013 2:56 AM
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Quote from: bobboulby it sounds like quite an expensive solution
ADSLnation XTE-2005 Master Faceplate = £10.99
vDSL Interstitial Faceplate = £7.49
Devolo 200 starter kit = £24.99
Quote from: bobboulby how would the filtered faceplate allow me to retain my landline phone and isolate it from the internal wiring?
I'm suggesting plugging it into the filtered master faceplate -
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