Help! Just switched - no internet
29-05-2019 7:36 PM - edited 29-05-2019 7:37 PM
Re: Help! Just switched - no internet
Thanks for getting in touch and welcome aboard.
I'm sorry to see you're experiencing a problem with your service on the day of your transfer.
I agree with you that it's either a coincidence or the engineering work as part of the changeover has gone wrong. Unfortunately either way all we can do is report this with Openreach for a fault engineer to go out and investigate further.
I can see we've been provided an estimated response time of by the end of Friday, this means an engineer should be assigned anytime up until then we just can't chase it up until we've allowed our suppliers 2 working days. The fault we're detecting is what's called a "Battery Contact" which as far as I'm aware is when the line comes into contact with something.
Apologies for the inconvenience this causes.