Help...After 2 years of dealing with Plusnet I still have unreliable BB service

[#1]

Out of interest who did you go with? Interested to see if it's a Llu provider or someone who uses btw. Be nice to hear when you get the new service if it's any faster or same issues.

[#2]

Hi I have decided to go to BT...not signed up with them yet...using a differant (existing) phone line....as its a differant physical line it will be interesting to see what happens. FTTC is scheduled for the next 3 months or so.....I am not currently bothered about the current lowish speed, just BB stability...at least if I can get a stable line then will go for FTTC and maybe organise a FTTH service amongst the community....happy to keep you updated but assume that PN wont let me on the forum when I disconnect from their service

[#3]

Anoush I am happy to postpone my cancellation for a while, but will not sign up to a year contract as was indicated to  me that I would have to do...I am happy for you to have one last go...as someone at last has taken reponsibility to look at it..just let me know

[#4]

As far as I can see, at least one person who has left PN continues to post here, so you are not automatically barred once you leave.

[#5]

I'm really sorry if you were advised that we cannot progress your fault because you're thinking of moving/in the process of moving.

We're still under obligation to provide you with a service and will do whatever we can to fix a fault until the line is transferred away.

I'm glad to hear you're happy to give us another shot at fixing this. I'll update your fault ticket shortly.

[#6]

---

@ernie1 wrote:

The line I use is just for BB data, no voice is used.

---

Have you done a quiet line test with a corded phone?

If the extra current sent down the line during a line test temporarily fixes something, then doing a ring back test or calling from a mobile just to make the phone ring, might have the same effect as the line test.

[#7]

I've updated your fault ticket @ernie1

if you let me know once you've replied, I'll get the engineer booked in for you.

[#8]

Hiya Anoush..I have replied, thanks

[#9]

Thanks for replying. I tried to call you this evening, because I see that you'd like us to run through the checks with you again.

Sorry I couldn't get through. I've gone ahead and booked the engineer for this Thursday between 8am and 1pm. If you would like to cancel or re-arrange please let me know either this evening or tomorrow at the latest.

Thanks.

(I've also closed a duplicate ticket on your account, you can update us on ticket 140376211

[#10]

Hi Anoush sorry to have missed you...will call tech support tomorrow, have sent note re engineer visit, pleade can we move to Friday?

[#11]

Sure thing, I'll get that done tomorrow.

And, done. Moved to this Friday AM. Please feel free to let me know how it goes.

[#12]

---

@Jonpe wrote:

As far as I can see, at least one person who has left PN continues to post here, so you are not automatically barred once you leave.

---

LOL

[#13]

Why the LOL?  I was replying to one of ernie1's posts and referring to jelv's thread "Why I have left Plusnet".

[#14]

So was I.

[#15]

---

@ernie1 wrote:

happy to keep you updated but assume that PN wont let me on the forum when I disconnect from their service

That's not the case - plenty of us who have left keep posting (but they have blocked my access to the main Plusnet website, the member centre and mail servers).