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Having problem [anoyying ones]

lilianmia
Newbie
Posts: 9
Registered: ‎15-09-2008

Having problem [anoyying ones]

hi i've been having problem again with cs1.6 from time to time it decides to anoy me by giving me 600 ping in games not exacly 600 but between 100-600 takes about 10-20mins to go away. the first time it happened was when i added 5 gb - 5pound which was waste of money ... and i get like lag spikes like like anytime [ mainly during matches on 1.6 =] ] it feels like its on 20-30 fps everyone 10 secs or somin really anoying me now Sad i did some trace thing to the server
i took out port on the end coz it didnt let me do trace with one. erm thats main where i play matches,
C:\Users\Admin>tracert 85.234.155.43
Tracing route to server23.teamhost.co.uk [85.234.155.43]
over a maximum of 30 hops:
  1    2 ms    2 ms    3 ms  192.168.2.1
  2    3 ms    3 ms    3 ms  192.168.1.1
  3    31 ms    29 ms    30 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  4    80 ms  198 ms  199 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  5    30 ms    29 ms    30 ms  te2-1.pcl-gw01.plus.net [212.159.1.113]
  6    30 ms    31 ms    29 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  7    45 ms    30 ms    30 ms  lonap2.enta.net [193.203.5.135]
  8    29 ms    30 ms    30 ms  the-enta.blueconnex.net [87.127.231.90]
  9    30 ms    34 ms    32 ms  server23.teamhost.co.uk [85.234.155.43]
Trace complete.
this one i was getting pretty high pings just put it in here just for u to check =]
doesnt look like nothing wrong with this one to...
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.
C:\Users\Admin>tracert 77.74.196.203
Tracing route to no.rdns-yet.ukservers.com [77.74.196.203]
over a maximum of 30 hops:
  1    2 ms    2 ms    3 ms  192.168.2.1
  2    3 ms    3 ms    3 ms  192.168.1.1
  3    31 ms    32 ms    32 ms  lo0-plusnet.pcl-ag02.plus.net [195.166.128.39]
  4    28 ms    29 ms    30 ms  gi1-2-904.pcl-gw02.plus.net [84.92.0.141]
  5    30 ms    29 ms    31 ms  te2-2.thn-gw2.plus.net [212.159.0.190]
  6    35 ms    31 ms    30 ms  te2-3.thn-gw1.plus.net [212.159.1.57]
  7    30 ms    29 ms    33 ms  ge2-21-cr0.thn.uk.as6908.net [195.72.128.21]
  8    33 ms    37 ms    34 ms  195.72.129.125
  9    30 ms    32 ms    47 ms  no.rdns-yet.ukservers.com [77.74.193.230]
10    32 ms    31 ms    31 ms  bsd1.ukservers.com [78.110.166.122]
11    30 ms    32 ms    30 ms  no.rdns-yet.ukservers.com [77.74.196.203]
Trace complete.
C:\Users\Admin>

erm i also did the dslreports tweak test as i was asked while ago by james, everything was fine...
9 REPLIES 9
Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Having problem [anoyying ones]

Hi there.
Thanks for the traces. Its pretty clear that you're hitting some latency on one of our City Life Line gateways.
Try rebooting your router to see if a different gateway gives a better experience.
Ianwild
Grafter
Posts: 3,835
Registered: ‎05-04-2007

Re: Having problem [anoyying ones]

Bear in mind that if subsequent pings in a route shown on traceroute are lower, it may well be the case that a router is not responding quickly to ICMP packets, but in itself the router is routing packets that pass through it without adding any latency.
What would be more interesting is to see the results (in a screenshot) of a Winmtr trace ( http://winmtr.sourceforge.net/ ) running over the duration that you are seeing ping spikes.
This does sound pretty horrendous as a gaming experience, but we probably do need a bit more information (or more customers reporting the same issue) before we can pin down where the problem is.
Regards,
Ian

Mark
Grafter
Posts: 1,852
Registered: ‎04-04-2007

Re: Having problem [anoyying ones]

Agreed pal.
I'm going to flag it to networks in th morning to see what monitoring shows.
lilianmia
Newbie
Posts: 9
Registered: ‎15-09-2008

Re: Having problem [anoyying ones]

so what test or somthing you want me to do... since my english isnt best and i dont understand exacly what you mean Smiley
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Having problem [anoyying ones]

Hi again,
Only just read the PM you sent me earlier, I'd suggest trying a wireshark capture while you're playing so we can ensure all your gaming traffic is prioritised correctly. If you attach the resulting capture on to a ticket, we can make sure it's prioritised correctly. Although as it's CS 1.6 it should be fine really as it's a popular game.
Other suggestions basically follow the advice from Ian and Mark, try rebooting your router until the trace shows a different gateway to lo0-plusnet.pcl-ag02.plus.net [195.166.128.39] and see if the performance is better.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Having problem [anoyying ones]

What Ian requested is for you to download the file winmtr_bin.zip from http://winmtr.sourceforge.net/, unzip it and run the extracted WinMTR.exe binary.
Enter server23.teamhost.co.uk into the Host box and click "Start". Click Stop after around 100 traces have been completed.
Click Copy Text to clipboard, and paste it into a post here between [pre] and [/pre] tags. Ignore the apparently misaligned text in the table, it will be formatted correctly when posted.
As Ian mentioned routers give priority to routing and if they are busy they will delay responding to tracert pings. So high on-route pings are not necessarily significant. For what its worth my results to that server a few minutes ago were as follows. I have interleaving on.

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                  |
|                      Host              -  %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                          192.168.1.254 -    0 |  100 |  100 |    0 |  52 |  110 |  16 |
|            lo0.plusnet.thn-ag1.plus.net -    0 |  100 |  100 |  31 |  43 |  63 |  47 |
|                  vl703.thn-gw2.plus.net -    1 |  100 |  99 |  31 |  47 |  188 |  47 |
|                  te2-3.thn-gw1.plus.net -    0 |  100 |  100 |  31 |  49 |  218 |  47 |
|                        lonap1.enta.net -    5 |  100 |  95 |  31 |  48 |  172 |  47 |
|    te5-3.telehouse-east2.core.enta.net -    2 |  100 |  98 |  31 |  47 |  141 |  47 |
|                the-enta.blueconnex.net -    1 |  100 |  99 |  31 |  51 |  203 |  47 |
|                server23.teamhost.co.uk -    4 |  100 |  96 |  31 |  45 |  47 |  47 |
|________________________________________________|______|______|______|______|______|______|
  WinMTR - 0.8. Copyleft @2000-2002 Vasile Laurentiu Stanimir  ( stanimir@cr.nivis.com )
David
lilianmia
Newbie
Posts: 9
Registered: ‎15-09-2008

Re: Having problem [anoyying ones]

hi nothing helped actualy got even worse after abit, timing out of servers now, Steam lost connection error, and 50-80 loss and i cnt even listen to ppl on ts never mind ventrilio, i tried WinMTR. didnt work for some reason, wireshark well im thinkin my connection couldnt handle it... coz its just started recording then didnt respond tell me what is best thing i could do for u to help me ill do wireshark test and save file and upload it maybe will help but i doubt it will. i never had this type of problem even with my old ISP [ which i actualy couldnt stand].... hope u can help me out ill upload the wireshark test in a next post..
lilianmia
Newbie
Posts: 9
Registered: ‎15-09-2008

Re: Having problem [anoyying ones]

lilianmia
Newbie
Posts: 9
Registered: ‎15-09-2008

Re: Having problem [anoyying ones]

im also 1.59km away from the exchange... im up all nite trying different test nothing seems to be wrong but this is really anoyying me,