Have I made a mistake

[#1]

Speeds now?

[#2]

9.5Mb and did the diagnostics and it said..... This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault

[#3]

ok up to 20Mb now so seems to be getting back on track ,only another 50Mb to go lol . Thanks for your help . One more thing tho , is it normal for the router tostruggle to connect to the internet as this is not the first time to struggle.

[#4]

How were you restarting the connection? You can disconnect/connect via the router's web interface at http://192.168.1.254 - this should be quick. Slightly slower will be a full restart of the Plusnet router, as it needs to boot back up (and this will happen in stages).
The BT Openreach modem should usually be left alone unless told to reset or power cycle it.

[#5]

just turned off at the back of router , so could be that reason i guess

[#6]

Yeah you don't want to be doing that too many times, the exchange equipment may see it as an unstable connection and lower the speed to compensate. You'd be better doing as CX suggests, logging in to the router and disconnecting/reconnecting from in there.

[#7]

will do , thx for your help , one thing can say is the cs is good here which makes a change to most other companies i have dealt with , much appreciated.

[#8]

Ok once again im struggling on speed, this time im getting between 5 and 15Mb down . I have restarted router and changed from plc-ag02 to plc-ag04 but that has made no difference , can you look into this plz.

[#9]

Try disconnecting until you get on one that doesn't start PCL (the ping graphs have just spiked again).

[#10]

Ok got onto the ptn-ag01 and still the same

[#11]

The times that you are reporting the problems are tying very closely to the issues we're seeing elsewhere (and the spikes on the ping graphs) so I'm hopeful that when we resolve those problems (and we're getting there) you'll stop seeing these issues.

[#12]

Ok thx ,will leave it for tonight and hope all is well tomorrow.

[#13]

I've nudged various people so hopefully we'll be back to a normal(ish) state soon.

[#14]

Is there problems with ping spikes again !!! Only managing 6-12Mb , really not happy with the problems since signing up.

[#15]

Yeah, if you are connected to PCL-AG01 ot PCL-AG02.  If you are, disconnect and reconnect in your router and it should be fine.
See: http://community.plus.net/forum/index.php/topic,111170.msg953260.html#new