I was due to be connected on the 25th, waited all day and most of the evening for an email to let me know it was okay to go ahead and set up the router. Had nothing. Made a jokey post on Twitter about having no internet (talktalk disconnected us early on the 24th) and a Plusnet staff member responded, spoke to them in dms and they said that my account was active and I could go ahead and connect... they even signed off with "happy surfing". I've set everything up, it's all green lights except the internet one. When I log on in the browser it just says disconnected, when I put in my username and password it goes from disconnected to connecting back to disconnected.
I really need the internet. Like 'really'. It's where all my happy lives. Any suggestions? Is it likely that the lovely chap I spoke to via Twitter was wrong? (He also emailed me the confirmation about our conversation, that the broadband was active; which seems so professional, and indicates he stands by this information). Anyhoo, I shall go to sleep now and hope the internet fairies have been out in the night and fixed it... or someone with more knowledge than me about my account status has seen this.
