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Hardware delivery.
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Hardware delivery.
01-01-2010 12:24 PM
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Hey guys,
on 9th Dec I ordered a new router from plusnet (as well as changing product) as I figured my old Netgear wont work properly on ADSL2+ (which is what I am on now)
I duly paid the £6 delivery but to date have still not received my new hardware. According to plusnet it is still awaiting despatch!? Does anyone know how long it takes? It says 2-3 days according to this page here.
on 9th Dec I ordered a new router from plusnet (as well as changing product) as I figured my old Netgear wont work properly on ADSL2+ (which is what I am on now)
I duly paid the £6 delivery but to date have still not received my new hardware. According to plusnet it is still awaiting despatch!? Does anyone know how long it takes? It says 2-3 days according to this page here.
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Re: Hardware delivery.
04-01-2010 9:56 AM
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Hi there,
Sorry about this but it seems your hardware order got stuck, I've kicked it through now and you should receive the router in the next few days. I'll reply to your ticket with some more information.
Sorry about this but it seems your hardware order got stuck, I've kicked it through now and you should receive the router in the next few days. I'll reply to your ticket with some more information.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Hardware delivery.
04-01-2010 1:45 PM
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Chris - just read your reply. Thank you very much, that's very kind
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Re: Hardware delivery.
04-01-2010 1:47 PM
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No problems, glad to help.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Hardware delivery.
05-01-2010 10:37 AM
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Quote from: badwolf I figured my old Netgear wont work properly on ADSL2+ (which is what I am on now)
If it's a DG834 series and using the latest firmware it should be fine.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Hardware delivery.
05-01-2010 11:20 AM
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I had the exact same thing happen to me and a couple of friends, perhaps this is an issue which should be looked at by Plusnet if it is not already being done so.
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Re: Hardware delivery.
05-01-2010 2:49 PM
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Quote from: jelv If it's a DG834 series and using the latest firmware it should be fine.
It is indeed - although an old V2 to be precise. It was running the latest (supposedly ADSL2+ compatible) firmware but just doesnt seem to like ADSL2+
Anyway, my Thomson arrived earlier and interestingly I am no longer suffering from lag issues on online gaming and lockups - perhaps there is an issue with ADSL2 with some chipset/vendors?
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Re: Hardware delivery.
05-01-2010 3:22 PM
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I know some routers play nicer when set to LLC encapsulation instead of VC-based when using ADSL2+ or LLU products.
Have all of those examples occurred recently? If they have, and you're able to forward me the usernames of the accounts in question, then I can check to see if there's any common underlying problem.
Quote from: resolve666 I had the exact same thing happen to me and a couple of friends, perhaps this is an issue which should be looked at by Plusnet if it is not already being done so.
Have all of those examples occurred recently? If they have, and you're able to forward me the usernames of the accounts in question, then I can check to see if there's any common underlying problem.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
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