Hardware Delivery Problem - did your modem arrive before line activation?
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Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 12:53 PM
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My order tracker says it is still 'awaiting processing' but the line went active yesterday and hardware is meant to arrive in time for you to set it up before line goes active.
All PlusNet support say 'We have had issues with delivery of hardware' but don't give a date when I can expect my hardware - I chose the included hardware option as I thought it would be easier to get it all from one source but it would have been at least quicker if I had got the modem elsewhere.
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 1:05 PM
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Why not make a phone call to get an ETA?
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 1:22 PM
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It's been OK for a while, but obviously based on this thread we have a problem again now. I'm sure it's something our supplier management team will already be actively working on as we do get warnings whenever a delay occurs. Additionally, one of the items on our development roadmap is to move to an entirely different stock management system operated by our suppliers. This will be a lot more robust and will put pay to these issues once and for all, but it is quite a major change to our process so is taking time.
I will certainly look into this Monday when I'm back at work and give you a better update. In the mean time, I guess if you have no ADSL hardware at all, all I can offer is that we could cancel the hardware element of your order with us and you could buy something locally to do the job... I appreciate that is a pretty rubbish answer mind you!
Regards,
Ian
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 1:28 PM
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Quote from: axisofevil I hope they are sending you a router and not a modem!
Why? I've just been searching for an ethernet ADSL modem only. They do not seem to available anymore, all seem to be modem/routers.
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 1:45 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 2:08 PM
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We had a very interesting debate about this on Thinkbroadband. Start reading from here
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 2:08 PM
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A modem/router will typically give you a firewall, NAT, DHCP...
Since the ADSL connection is "always on" a direct modem feed into your PC is asking for trouble (especially for those of the M$ persuasion).
"In The Beginning Was The Word, And The Word Was Aardvark."
Re: Hardware Delivery Problem - did your modem arrive before line activation?
05-01-2008 5:06 PM
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Quote Alternatively I take it the OP will receive a discount equivalent to the time he is unable to use the service
Absolutely. ~We'd be more than happy to make a gesture in cirsumstances such as this. It's hardly appropriate to charge for something the customer cannot use.
@ Aplus user
Apologies for the delay in getting the hardware to you but as Ian has mentioned, there is clearly a problem at our suppliers end. We'll get this investigated first thing Monday.
Re: Hardware Delivery Problem - did your modem arrive before line activation?
07-01-2008 2:01 PM
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Could you possibly pm me with your username so IO can have a further look into this for you?
Re: Hardware Delivery Problem - did your modem arrive before line activation?
10-02-2008 7:21 PM
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