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HELP: Internet speed has dropped dramatically.

Grafter
Posts: 623
Thanks: 3
Registered: ‎01-08-2007

HELP: Internet speed has dropped dramatically.

Usually getting ~10,000 Kbps down and ~1000Kbps up, I turn the computer on this morning and everything is slow as hell.  Check the router and it's reporting this.

6EQObf6

The connection has been rock solid for ages but this has happened overnight, as it was fine when I went to bed at about 03:00 yet at 10:00 this morning it's dropped to unusable levels.   Have tried to disconnecting the connection via the router and rebooting it, still comes back with the same IP address and the same slow speeds.  The phone line is quiet with no noise.  I don't have a test socket, so can't test that.

2 REPLIES 2
Grafter
Posts: 623
Thanks: 3
Registered: ‎01-08-2007

Re: HELP: Internet speed has dropped dramatically.

And now the connection has started to constantly drop and reconnect.

Plusnet Help Team
Plusnet Help Team
Posts: 450
Thanks: 59
Fixes: 28
Registered: ‎30-03-2020

Re: HELP: Internet speed has dropped dramatically.

Hi there @Azagoth Smiley I understand that since these posts, you've had a an update on your fault. Please get back in touch when your phone fault is fixed if the broadband issues continue.

 Noor
 Plusnet Help Team