Good speed - cannot open web pages
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Good speed - cannot open web pages
15-11-2013 5:45 PM
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After weeks of really poor speed I finally managed to get close to my quoted speed - no help from plusnet here.
Now if I click on "Google" to get the web page it can take a minute or just fail - then click again it just pops up.
Once you are on a page downloads run at full speed - 5Mb for me
Looking at the delays it looks like this happens in 2.5 minute cycles - 2 minutes of slow and about 30 seconds of quick -- is this PC strictly?
Tried the help line - 1 hour wait and you state 5 minute average
FYI rebooted umpteen times, two routers, new filters, BT's been out (4 engineers, 2 days, cherry pickers, gallons of coffee/tea)
Has anybody got any ideas - I don't expect PN to deliver
Cheers
Re: Good speed - cannot open web pages
15-11-2013 7:03 PM
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Re: Good speed - cannot open web pages
15-11-2013 7:13 PM
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Re: Good speed - cannot open web pages
16-11-2013 8:51 AM
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If yu want to get a definite view of the problem, get and run RiuterStas Lite. Ths will give you a full picture of SNRM.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Good speed - cannot open web pages
17-11-2013 9:59 AM
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Tried all of the proposals listed above and those in the assistant
(FYI SNR 6 ± 1 constant for 3 months using Router stats)
It just stopped yesterday about 15:00 no reason except that the apparent upstream events of SNR = 0 have stopped.
The DSL 2740R is a bit old so its a new modem/router
Thanks
Re: Good speed - cannot open web pages
17-11-2013 2:07 PM
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If I search for something in the MSN /bing search engine, this will sometimes time out, but if I open a new webpage and search through Google, it will open no problem, and visa versa. So my internet doesn't go slow or become non responsive, it just can affect any webpage, at any time, but I can carry on surfing in a new window, as long as I don't try opening the stuck webpage in the new window.
Hope that makes sense.
Edit,
Say you are looking at this webpage and have read my reply, then you click on the forums tab to go back to the forums page, it will say waiting for PN until it times out. So you click back and get back to this page again, click on forums tab and again it says waiting for PN, so you click on the home tab, it opens straight away, you click on the polls tab, it opens straight away, you click on the library tab, it opens straight away, you click on the forums tab and it will time out. PN is just an example, it will do it with any webpage at any time.
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