cancel
Showing results for 
Search instead for 
Did you mean: 

Gone downhill the past 2 weeks

rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

New router not arrived has it been posted
NorthEasterner
Aspiring Pro
Posts: 1,873
Thanks: 64
Fixes: 3
Registered: ‎25-09-2012

Re: Gone downhill the past 2 weeks

Give plusnet a rest. They already have a lot on their minds!! If your so desperate for a router go and get one yourself!!  Plusnet are not here to do EVERYTHING for you! They just supply internet and support. Not the fastest delivery in the world like USPS.
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up Thumbs_Up
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

The point of your post is????? RANT RANT RANT  Crazy
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Gone downhill the past 2 weeks

rookey,
Give me a nudge here or on twitter tomorrow and we'll check.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Thanks Chris  Smiley
NorthEasterner
Aspiring Pro
Posts: 1,873
Thanks: 64
Fixes: 3
Registered: ‎25-09-2012

Re: Gone downhill the past 2 weeks

Quote from: rookey
The point of your post is????? RANT RANT RANT  Crazy

I am defending Plusnet, because you are always pestering them!! for once why don't you check the order tracker here then click View order status by the side of it. Learn to use Member Centre  Crazy
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up Thumbs_Up
NorthEasterner
Aspiring Pro
Posts: 1,873
Thanks: 64
Fixes: 3
Registered: ‎25-09-2012

Re: Gone downhill the past 2 weeks

Quote from: Chris
rookey,
Give me a nudge here or on twitter tomorrow and we'll check.

Chris why don't you just provide customers on how to do this in the Member Centre on the Plusnet website. I have done this to track my router to see if it is dispatched. Its far much quicker than you having to do all hard work! You deserve a break in the games room Chris with a match with you colleague on PingPong!! Found this pic on Twitter  Smiley
Ex Plusnet Fibre customer. Sky Ultrafast (G.Fast) Customer using a Sky Hub 4.2. If you wish to say thanks, please click the thumbs up Thumbs_Up
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Quote from: JamieDanjoux
Quote from: rookey
The point of your post is????? RANT RANT RANT  Crazy

I am defending Plusnet, because you are always pestering them!! for once why don't you check the order tracker here then click View order status by the side of it. Learn to use Member Centre  Crazy

For your info there is no information on the member centre at on for tracking the last item was jan 2012 I am aware of this that why I am asking in here I am not that thick.  
I think you need to stop being a smart ass as you don't know everything or what is on people account
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Quote from: JamieDanjoux
Quote from: rookey
The point of your post is????? RANT RANT RANT  Crazy

I am defending Plusnet, because you are always pestering them!! for once why don't you check the order tracker here then click View order status by the side of it. Learn to use Member Centre  Crazy

If the info was on the tracker I would not have to ask so this not my problem it plus net problem.  People dont know what on other people tracker so keep your size 18 out of it
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Gone downhill the past 2 weeks

I'm sorry to hear your router hasn't arrived yet. We need to allow at least a couple of working days for it to get to you so please let us know if that still hasn't reached you tomorrow and I'll dispatch another.
PS do you know when you're planning to drop the old one off with us?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Quote from: _Adam_Walker_
I'm sorry to hear your router hasn't arrived yet. We need to allow at least a couple of working days for it to get to you so please let us know if that still hasn't reached you tomorrow and I'll dispatch another.
PS do you know when you're planning to drop the old one off with us?
Adam

New one has arrived not so long ago and about to set it up.
Once I am happy everything is ok I will then drop it off..
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,876
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Gone downhill the past 2 weeks

Quote
Once I am happy everything is ok I will then drop it off..

No problem just asking as we'd need to know in advance so let us know a day or two ahead if you can please.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Back to square one again Sad
Bright
Grafter
Posts: 363
Registered: ‎02-02-2013

Re: Gone downhill the past 2 weeks

Try gateway hopping. It may just be the normal "evening rush hour slowdown" fault... Undecided
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Gone downhill the past 2 weeks

Tried it 3 times no success ah well bed time see what like in morning.
Is plus net going fit this problem think it being tricky for them?