Glacially slow speeds

[#1]

Hi andyp,
You are on ADSL2+ but your connection is banded between 7168 and 14336 - unfortunately as things stand that won't be changed as you're not syncing at the top end of the banding.
Is the router in the master socket and everything else throughout the premises that's plugged in done so through a filter?
We're not seeing many disconnections but I suspect there's a few errors on the line that are preventing it from connecting any faster.

[#2]

I don't think this is a banded profile, from the sync speeds of 8128 down and 896 up it looks suspiciously like an ADSL1 connection on 21CN so either there is a PlusNet/BT provisioning problem or the op's router is set to ADSL1 mode as mentioned by spraxt. Perhaps a factory reset of the router would help by setting it to auto mode so it will use ADSL2+ mode if it is actually configured on the line, then if the sync speeds are still the same keep complaining to PlusNet, you should be getting speeds of ~18Mbps on ADSL2+.

[#3]

Hi RealAleMadrid,
What are your reasons for saying that? I did actually check andyp's line stats in BTs monitoring systems to advise of the above information, and am not in the habit of lying to customers whether in public or not.
EDIT: Apologies, didn't mean that to come across as it did. The information I posted came from BTs reporting systems which do tally up with what we're seeing on the line, I'd be very surprised indeed if they were incorrect.

[#4]

Hi - I've just raised a fault re: the speed.
EDIT:
Download speed achieved during the test was - 6.8 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.65 Mbps

[#5]

Odd... from our side we've seen sync jump up to around 12Mb (12646) but the banding hasn't changed and is still capped at 14336. Wondering if there's a profile mismatch there somewhere, I'll have a look - good to see things improving though.
EDIT: Consistency check comes back fine so profiles are matching across the exchange equipment.

[#6]

Thanks Matt - is there anything I can do from this end..?

[#7]

Hi there,
Not a lot really, though it's looking like you're now syncing at the top of the banding. If that keeps up as is and we don't see many disconnections I suspect an SNR reset might well do very good things, I'll check again tomorrow.

[#8]

Things have improved overnight...
Download speedachieved during the test was - 11.96 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 12.65 Mbps
Upload speed achieved during the test was - 1.06Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Router statistics:
ADSL Link Downstream Upstream
Link Rate         14335 Kbps 1240 Kbps
Line Attenuation   16.5 dB 7.7 dB
Noise Margin   15.6 dB 6.2 dB

[#9]

Things are definitely looking a lot better. I've requested the SNR reset for you, should take effect within the next couple of hours - hope it improves things, I'm pretty much convinced that it will do.

[#10]

Matt
That seems to have done the trick:

Great stuff - thanks for all the help!

[#11]

No worries at all, really glad it's worked
Give's a shout if there's anything else we can help with.