Gaming problems, is it down to my Internet or is it down to the 2704n router
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 12:08 AM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 12:20 AM
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Quote ...we are having problems with our phone line being dead and no dial tone (comes and goes) also people phoning us not being able to hear us as we have silence and so do they, people try and phone us and it doesn't ring this end or it rings 2 or 3 times then rings off
I would add further emphasis that the problem is intermittent and that you didn't realise that it was connected to your broadband problem.
Hopefully Chris will pick this up and run a Copper Line Test (CLT) and hope that at least some fault is showing and get the ticket moved to the phone pool.
When a CLT is run you will lose the connection for just under three minutes whilst the test is done.
Because it's intermittent, it may not show as a fault on any given test, but from the way you've described what is happening I'm hoping that there will be at least one fault that will show up.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 10:26 AM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 11:17 AM
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I know I said earlier that upload didn't appear to be the issue, but last night did correlate nearly perfectly with when you were seeing problems.
Quote Hopefully Chris will pick this up and run a Copper Line Test (CLT) and hope that at least some fault is showing and get the ticket moved to the phone pool.
When a CLT is run you will lose the connection for just under three minutes whilst the test is done.
That depends if it's run as part of a KBD test (on the broadband connection) or a standalone line test on the phone line. FYI I'm going to run both.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 11:32 AM
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Resolution/Recommendation: KBD test indicates no BTW network fault. Please review your End User checks, If no other underlying Issues are found, use Self Service Repair to Increase the SNR margin, apply Interleaving etc
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 12:23 PM
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As for what was uploading and causing the lag, thanks for the detail Chris, I wonder if Alex can shed any light on that. It might be a case of trying to monitor in a different way, not sure at present.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 12:56 PM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 12:58 PM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 1:10 PM
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OK, as far as the disconnections go, we need to eliminate a few things so we can be categoric about them. I suggest the following - check that rebooting the Xbox doesn't cause the 2704n to reboot as I explained last night.
After that test, unplug the Xbox from it's ethernet connection and make sure only your Tablet is connected (I assume you managed to identify all the MAC addresses of devices connected to the 2704n by process of elimination as previously mentioned?).
Login to the 2704n and check the stats and Uptimes and note. Then check that hitting the Disconnect button is not causing loss of sync - the Broadband light will start flashing if it does. Double check stats and Uptimes again to be sure.
Whilst the PPP is disconnected, pull the power plug on the 2704n and then wait about a minute before unplugging it from the filter and the filter from the Master socket.
Looking at your picture of the master socket, it'll be wise to check as best we can that there aren't oxidised or corroded contacts on the faceplate and test socket. So remove the two screws on the lower part of the faceplate and then gently withdraw it. This should expose the test socket.
Plug your phone lead directly into the test socket and do the Quiet Line Test. Remove the phone plug and plug it in and out several times to help remove any surface oxidation. Then repeat the Quiet Line Test. Ifyou hear any crackling noises etc., report back.
Now look at the face plate. The front socket - you should see the 4 contacts, all parallel with the sides of the socket and angled down at about 30 degrees. Plug say the filter in and out of it a few times to help ensure no surface oxidation. Then gently refit and remove the face plate to the test socket a few times to do the same for it's plug. Then with the faceplate in position, do the Quiet Line Test again. Repoirt back if you hear any noise. Remove the faceplate again and leave it off for the time being.
Plug the filter direct into the test socket and connect every thing up and power up the 2704n and report stats and anything else.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 1:35 PM
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@Alex, I'll post back again this evening.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
03-03-2016 1:51 PM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
06-03-2016 1:31 PM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
06-03-2016 1:55 PM
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Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
07-03-2016 1:33 PM
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If you are streaming to Twitch then that explains your upload usage completely.
Re: Gaming problems, is it down to my Internet or is it down to the 2704n router
07-03-2016 1:33 PM
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Quote from: Anotherone @Chris, just on this usage, is the account connected to the ticket the same as the account connected to the forum registration? Just thought it was worth checking.
yes
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