Gaming problems, is it down to my Internet or is it down to the 2704n router

[#1]

These are my pjng times at the moment  

I'm not sure what you mean with the BT wiring? I can't see it internally I think it comes in and goes straight into the box so it's hidden behind.

u0_a191@degaslte:/ $ ping ntp.plus.net
PING ntp.plus.net (212.159.6.10) 56(84) bytes of data.
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=1 ttl=60 time=2212 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=2 ttl=60 time=2362 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=3 ttl=60 time=2214 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=4 ttl=60 time=2000 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=5 ttl=60 time=1818 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=6 ttl=60 time=1895 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=7 ttl=60 time=2062 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=8 ttl=60 time=2195 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=9 ttl=60 time=2318 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=10 ttl=60 time=2440 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=11 ttl=60 time=2463 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=12 ttl=60 time=2488 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=13 ttl=60 time=2509 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=14 ttl=60 time=2632 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=15 ttl=60 time=2758 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=16 ttl=60 time=2798 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=17 ttl=60 time=3004 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=18 ttl=60 time=2212 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=19 ttl=60 time=2647 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=20 ttl=60 time=2114 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=21 ttl=60 time=1146 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=22 ttl=60 time=1796 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=23 ttl=60 time=1716 ms

[#2]

That's horrendous - what's the stats like on the Helpdesk page and the detailed xDSL stats? Also check uptimes etc, and Gateway, then hop.

[#3]

1 - Product name:Plusnet Router
2 - Serial number:
3 - Firmware version:7.275.2_F2704N_Plusnet
4 - Board version:F@ST2704N5 - ModeADSL
6 - Uptime:0 days 00:14:14
7 - Data rate:968/15405
8 - Maximum data rate:1228/15484
9 - Noise margin:6.3/6.1
10 - Line attenuation:13.5/25.5
12 - Data sent/received:45.9M/627.2M
20 - Broadband
21 - Wi-Fi network/
22 - Wi-Fi connections:Enable(802.11 b/g/n(up to 300 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security:WPA2
24 - Wi-Fi channel:Automatic (Smart Wireless)
25 - Firewall:Default
26 - MAC Address:
27 - Software variantVersion 1.0
28 - Boot loader:7.275.2

[#4]

This is the xdsl

[#5]

You are currently connected to gateway pcl-bng03.
This is located in City Lifeline House

[#6]

Ookla speed test results 

[#7]

The PPP has certainly dropped, what is the other Uptime and the Showtime?
Do the Quiet Line Test as well.
Did anything electrical get switched on just before ~2024 do you know?
Is the ping any better?

[#8]

I reset the PPP connection again, the uptime is 4m 58s and the showtime is 275 really sorry I forgot to take these down before resetting the PPP connection, I was struggling to do anything at all.
Nothing started at that time in my house electrically at all

[#9]

Latest ping times since resetting ppp
u0_a191@degaslte:/ $ ping ntp.plus.net
PING ntp.plus.net (212.159.6.10) 56(84) bytes of data.
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=1 ttl=60 time=40.5 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=2 ttl=60 time=33.1 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=3 ttl=60 time=45.0 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=4 ttl=60 time=39.3 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=5 ttl=60 time=26.9 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=6 ttl=60 time=21.0 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=7 ttl=60 time=30.8 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=8 ttl=60 time=26.7 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=9 ttl=60 time=26.1 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=10 ttl=60 time=68.0 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=11 ttl=60 time=61.4 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=12 ttl=60 time=47.5 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=13 ttl=60 time=53.9 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=14 ttl=60 time=27.7 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=15 ttl=60 time=33.0 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=16 ttl=60 time=77.9 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=17 ttl=60 time=30.2 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=18 ttl=60 time=18.8 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=19 ttl=60 time=25.7 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=20 ttl=60 time=23.6 ms
64 bytes from cdns02.plus.net (212.159.6.10): icmp_seq=21 ttl=60 time=56.0 ms

[#10]

Latest speed test ookla

[#11]

Well that's looking better. Certainly better than the result in reply #95.
Which Gateway are you on now.
I want to double check exactly what you are doing when you are dropping the PPP session just to be as certain (as we can be) about what may be happening. So you log into the 2704n and go to the Home page. Are you then Clicking on the Disconnect button? Can you describe exactly what you do after that please?

[#12]

This is the gateway I am on..
You are currently connected to gateway pcl-bng02.
This is located in City Lifeline House

Now what I have been doing is (hopefully what you have told me) I go to my router then click disconnect, I then hard reset my xbox, and wait 30 seconds then I click on connect and wait for it to reconnect.

[#13]

Hmm. That's what I suggested. Well I wouldn't expect that to cause any problems. If you can avoid resetting the Xbox again tonight - just in case - or if you have to, unplug the ethernet cable before you do it. Check all the Uptimes and stats first before doing anything. I'm trying to be certain that none of this is causing the 2704n to reboot.
Actually I'm hoping it is in a way because we'll have found one problem, but don't try tonight as too many drops may upset the DLM.
Tomorrow in daylight if you can, have it connected, check all the Uptimes and stats and then reboot the Xbox. Watch the lights on the 2704n as well to see what they do, when you do that. The Broadband light (2nd from the left) is the one to watch - if it starts flashing etc. it's lost sync and is resyncing.
If you see that light flashing at other times, do the Quiet Line Test 17070 option 2 as well to see if there's any line noise. Just a thought, the phone didn't ring at ~2024 did it?

[#14]

No problem I will do.  No the phone never rang but we are having problems with our phone line being dead and no dial tone (comes and goes) also people phoning us not being able to hear us as we have  silence and so do they, people try and phone us and it doesn't ring this end or it rings 2 or 3 times then rings off  I didn't think for a second the 2 could be connected but I assume the fact you are asking if someone rang than phone that it can be?

[#15]

It most certainly can, basically shit phone line = shit broadband. A dead phone line means a disconnection somewhere on the line and that's why your broadband is dropping. Who do you pay line rental to?