Funny Routing?

[#1]

Just lost connectivity to my colo box in Telecity.
Here's the traceroute :-

Quote

C:\Documents and Settings\user>tracert www.originalorganics.co.uk Tracing route to originalorganics.co.uk [89.238.142.83] over a maximum of 30 hops:   1    2 ms    1 ms    1 ms  my.router [10.1.2.181]   2    4 ms    2 ms    2 ms  10.1.2.180   3    31 ms    28 ms    30 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.5   4    31 ms    28 ms    29 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]   5    28 ms    28 ms    28 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1]   6    37 ms    37 ms    37 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   7    36 ms    51 ms    36 ms  ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9]   8    47 ms    45 ms    44 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   9    46 ms    44 ms    *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 10    55 ms    52 ms    53 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 11    56 ms    54 ms    *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 12    64 ms    62 ms    60 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 13    64 ms    *        *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 14    70 ms    *      73 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 15    72 ms    69 ms    71 ms  ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 16    81 ms    *      82 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 17    80 ms    80 ms    *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 18    86 ms    *        *    gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 19    *        *        *    Request timed out. 20    *      96 ms    *    gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 21    *        *        *    Request timed out. 22  103 ms  102 ms    *    gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 23  106 ms    *        *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 24    *        *        *    Request timed out. 25  116 ms    *        *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 26    *        *        *    Request timed out. 27    *        *      129 ms  ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 28    *      141 ms  133 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 29    *        *        *    Request timed out. 30    *        *        *    Request timed out. Trace complete.

Anyone else get to www.originalorganics.co.uk ?

[#2]

Seems to be bouncing between a PlusNet gateway in Telehouse North and a PlusNet gateway in Telecity (ptn ptc).
My box is in Telecity.
I know it's up as I can get to it via a Proxy.

[#3]

Can't check from a PlusNet connection at the moment cos I'm at work.  I can get to it from here though.
Could it be one of the comms team thanking you for your present to them?
Phil

[#4]

Quote from: pjmarsh

Could it be one of the comms team thanking you for your present to them?

Haw haw 🙂

[#5]

Quote

H:\>tracert www.originalorganics.co.uk Tracing route to originalorganics.co.uk [89.238.142.83] over a maximum of 30 hops:   1    *        *        *    Request timed out.   2    27 ms    23 ms    23 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]   3    23 ms    23 ms    23 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]   4    *      23 ms    22 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1]   5    29 ms    23 ms    22 ms  54.core.plus.net [212.159.1.54]   6    25 ms    23 ms    23 ms  lonap.1ge.the.as33970.net [193.203.5.191]   7  202 ms  201 ms  202 ms  mer-the.10g.lon.as33970.net [89.238.140.13]   8    23 ms    24 ms    23 ms  the-vsnl.10g.lon.as33970.net [89.238.140.1]   9    23 ms    23 ms    24 ms  89.238.142.83 Trace complete. H:\>

All good from here, although the hop after lonap looks congested.  Maybe a router hiccup?
B

[#6]

... and we're back 🙂
Good good... My staff thank PlusNet for their break! 🙂

[#7]

Looks like it was related to this :-
http://usertools.plus.net/status/archive/1197645925.htm
Thanks god...
When we lost the connectivity to our CRM system I thought I was about to have a nightmare... I'm off to France in an hour!  Very relieved the problem was at PlusNet's end!

[#8]

Yep, sorry a bit late notice there but we needed to do this work. Should be back to normalish now too.

[#9]

I saw the status, but at first glance I didn't think it was that causing the issues.  My problem wasn't a drop of connectivity in general, but just routing to the one box... persumably the link to Telecity wobbled a bit.
No worries.... I'm just so glad it wasn't my fault... as I say I have a ferry to catch!

[#10]

Lost it again 😞

Quote

C:\Documents and Settings\user>tracert www.originalorganics.co.uk Tracing route to originalorganics.co.uk [89.238.142.83] over a maximum of 30 hops:   1    2 ms    1 ms    1 ms  my.router [10.1.2.181]   2    4 ms    2 ms    2 ms  10.1.2.180   3    32 ms    31 ms    28 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]   4    29 ms    29 ms    28 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]   5    *        *      30 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1]   6    36 ms    32 ms    32 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   7    *        *        *    Request timed out.   8    35 ms    36 ms    33 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   9    *        *        *    Request timed out. 10    31 ms    30 ms    30 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 11    *      41 ms    *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 12    34 ms    32 ms    33 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 13    *      35 ms    31 ms  ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 14    35 ms    33 ms    30 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 15    38 ms    33 ms    *    ge1-1-0-32.ptn-gw1.plus.net [195.166.129.9] 16    44 ms    38 ms    41 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 17

[#11]

Possibly related - these forums timeout when connected to RIN.
No problem on the PlusNet server

[#12]

Was there a specific need to do this work 'in hours'?  It seems to me that it's quite intrusive.
The SS said that there would be a 'brief drop', I wouldn't say this is a brief drop but rather a prolonged outage affecting some websites / services.
The SS also said that the 'brief drop' would occur 'If the change becomes problematic'.  I take it the change isn't going to plan then?

[#13]

This one times out when connected to the PlusNet servers http://www.metoffice.gov.uk/index.html back on RIN - no problem

[#14]

No more tracerts for me today. Its making me dizzy going around in a loop!

Quote

C:\Documents and Settings\Andrew>tracert www.terranovagaming.com Tracing route to terranovagaming.com [217.112.82.13] over a maximum of 30 hops:   1    <1 ms    <1 ms    <1 ms  192.168.2.70   2    24 ms    25 ms    55 ms  lo0-plusnet.ptn-ag2.plus.net [195.166.128.53]   3    25 ms    24 ms    25 ms  ge0-0-0-204.ptn-gw02.plus.net [84.92.3.93]   4    *        *        *    Request timed out.   5    25 ms    26 ms    24 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   6    25 ms    28 ms    26 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12]   7    *        *        *    Request timed out.   8    27 ms    25 ms    25 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10]   9    34 ms    26 ms    26 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 10    *        *        *    Request timed out. 11    89 ms    26 ms    27 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 12    27 ms    28 ms    26 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 13    *        *      50 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1] 14    27 ms    27 ms    26 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 15    27 ms    26 ms    27 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 16    *        *      27 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1] 17    29 ms    29 ms    27 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 18    33 ms    74 ms    31 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 19    30 ms    28 ms    *    ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1] 20    30 ms    27 ms    28 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 21    29 ms    28 ms    30 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 22    *        *        *    Request timed out. 23    34 ms    34 ms    38 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 24    31 ms    30 ms    31 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 25    32 ms    37 ms    30 ms  ge0-1-0-31.ptn-gw1.plus.net [195.166.129.1] 26    34 ms    35 ms    35 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 27    32 ms    30 ms    31 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] 28    *        *        *    Request timed out. 29    36 ms    32 ms    33 ms  gi0-2-32.ptc-gw1.plus.net [195.166.129.10] 30    38 ms    41 ms    45 ms  ge1-1-0-32.ptn-gw2.plus.net [195.166.129.12] Trace complete.

[#15]

Quote

The SS said that there would be a 'brief drop', I wouldn't say this is a brief drop but rather a prolonged outage affecting some websites / services.

Unfortunately we didn't have much time to do the comms for this, the maintenance was essential and needed to be done asap.
I appreciate my service status wasn't as in depth as it could have been and I apologise for that.