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From 'Extra' to 'Unlimited'...

chazric
Dabbler
Posts: 23
Registered: ‎03-01-2011

From 'Extra' to 'Unlimited'...

Hello, a few days ago I requested an upgrade from the 'Extra' (60gb) to the unlimited broadband package via the website. Once I went through the steps confirming details and what not it said it will take effect on next billing date (22/01/13). Well we're a few hours into the 22nd and it still says I have a 60gb limit. Shouldn't this of taken effect immediately or does it take a few hours to activate to show on the website. Or am I being impatient? Huh
Many thanks.
Brad.
3 REPLIES 3
RPMozley
Pro
Posts: 1,339
Thanks: 83
Fixes: 13
Registered: ‎04-11-2011

Re: From 'Extra' to 'Unlimited'...

If it's not changed by 9am, then you can start to worry. Wink
That's RPM to you!!
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: From 'Extra' to 'Unlimited'...

It can happen at any point during the day, depending when your account happens to fall in the billing process.
Wouldn't worry too much! Smiley
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: From 'Extra' to 'Unlimited'...

The account change script usually runs between 2am and 7am, there's too much information to process for everyone to change immediately at Midnight so it's staggered over early hours.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.