Frequently dropping wi-if/broadband
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Frequently dropping wi-if/broadband
18-05-2017 7:23 PM
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New to the community so hope it's ok to post this here.
My wifi signal keeps dropping out and sometimes the broadband as a whole is too. It's happening increasingly often and is causing a number of problems. I've done all the usual checks, my router is plugged into the master socket etc & ive checked for service issues. Are you able to look into this from your end please?
Thanks in advance for your time.
Kind regards,
Hayley Walden
Re: Frequently dropping wi-if/broadband
18-05-2017 7:35 PM
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Hi Hayley,
Sorry that you're having problems with your connection.
If you've already been through the checks, I'd advise getting this reported as a fault at https://faults.plus.net
When you've done that, let us know here and we'll get this picked up and progressed asap.
Re: Frequently dropping wi-if/broadband
18-05-2017 11:22 PM
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Use an app such as inSSIDER3 to monitor wifi traffic in your vicinity.
If you have dual band router, try switching off one frequency.
If router next to a DECT cordless phone, move as far apart as poss.
Re: Frequently dropping wi-if/broadband
19-05-2017 10:01 AM
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Hi Hayley, both options are valid, you could try and change channels on your router, that sometime can cure the issue your having but if it doesn't then as my colleague Chris advised raise a fault here: https://faults.plus.net
Re: Frequently dropping wi-if/broadband
19-05-2017 3:19 PM
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