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Frequent disconnections

Posts: 2
Registered: ‎09-08-2019

Frequent disconnections

I'm getting fairly frequent disconnections on my broadband. Would someone be able to investigate this for me?

Plusnet Help Team
Plusnet Help Team
Posts: 21,450
Thanks: 7,298
Fixes: 1,232
Registered: ‎21-04-2017

Re: Frequent disconnections

Hi @robertcowling I'm sorry to see you're experiencing connection problems. I've tested your line today and the tests aren't showing any definitive causes for this although we can see the drops.

Could you run through our troubleshooting guides here: Here making sure your router is plugged into the test socket as explained Here If you're still experiencing problems, I'd recommend reporting a fault to us Here so we can arrange an engineer visit to investigate this further. Let us know how it goes.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team