Frequent Loss of connection since power cut
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Frequent Loss of connection since power cut
21-07-2012 11:34 PM
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possibly a router issue?
Re: Frequent Loss of connection since power cut
22-07-2012 6:12 AM
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Re: Frequent Loss of connection since power cut
23-07-2012 11:24 AM
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Let us know how you've got on with this, I can see you've had a router from us in the past so let us know if that is a problem.
BTW I've performed a test against your line and that's not showing any problems.
Re: Frequent Loss of connection since power cut
23-07-2012 11:56 AM
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Re: Frequent Loss of connection since power cut
24-07-2012 8:43 PM
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Also i never use wireless only ethernet.
Re: Frequent Loss of connection since power cut
25-07-2012 11:41 AM
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Re: Frequent Loss of connection since power cut
25-07-2012 9:58 PM
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Re: Frequent Loss of connection since power cut
30-07-2012 12:47 PM
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We've been having consistent issues with it dropping connection for months it was just worse in the few days following the power cut. Previous calls to plusnet resulted in me bring told I would need to arrange a bt engineer to come as check the line for faults but I'm hesitant to do this because of the charge incurred when it could possibly be nothing to do with our line.
Re: Frequent Loss of connection since power cut
01-08-2012 1:05 PM
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Re: Frequent Loss of connection since power cut
01-08-2012 1:30 PM
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I'm sorry we didn't reply yesterday. Yes I'm happy to send you a router, there are some basic terms related to this so I'm going to send a ticket from your account for this, if you can reply back to that I'll happily get that sorted.
With regards to an engineer visit, it's not specifically that you would be charged if the fault wasn't with the line, it's charged if the fault is due to your equipment or if the engineer is unable to gain access to your premises during the booked slot. It is likely that a visit might be needed to resolve this but as we're talking about sending you a router for testing purposes that eliminates much of that risk.
Adam
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