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Frequent Broadband disconnects

arjem
Grafter
Posts: 25
Registered: ‎01-11-2009

Frequent Broadband disconnects

I seem to have a broadband disconnect every night or at least 4 nights out of 5 so that in the morning I have to restart the router to re-establish the broadband connection. InitiallyI thought this was to do with the BT reorganisation work that has been flagged but should it affect me most days or is the router failing?
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,874
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Frequent Broadband disconnects

Hi there,
It sounds like the disconnections may be due to drops in synch as we're not seeing any PPP (authentication layer) drops showing on our side of things:
<img src="http://community.plus.net/visualradius/generated/image14175220031668.png"/>
You shouldn't actually need to reboot the router each time in order to reconnect though as it should be handling that automatically for you.
Are you using the router we originally sent you?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team