First days internet unbearably slow
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Re: First days internet unbearably slow
24-02-2020 6:18 PM
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Hi @Msdeeks87
I am sorry to hear this.
I have now addressed your concerns via a ticket on your account. You can view and respond here.
Re: First days internet unbearably slow
24-02-2020 6:34 PM
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I'm still miffed as to why Alex told me on 24th Dec that I shouldn't recieve a charge and if I was to I was to contact customer services to have this reversed? I know this was post visit but it doesn't make sense.
Re: First days internet unbearably slow
24-02-2020 6:56 PM
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Re: First days internet unbearably slow
26-02-2020 10:33 AM
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Did you get the same or a different router?
What devices did you experience problems with? Done have really bad performance issues where there’s dual band WiFi using the same SSID.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: First days internet unbearably slow
26-02-2020 10:54 AM
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