First, connection dropping every couple of minutes - now so slow ......
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First, connection dropping every couple of minutes - now so slow ......
17-11-2012 5:48 PM
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The past week the Internet connection has been dropping every 5 minutes. Now I have changed the microfilter and the internet has not dropped all afternoon but is extremely slow, trying to watch Netflix which has never been an issue now keeps buffering every 2 seconds.
Wondered if anyone had any thoughts on issue i might be having seeing as the microfilter helped marginally ?
Thanks
Re: First, connection dropping every couple of minutes - now so slow ......
17-11-2012 5:53 PM
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Re: First, connection dropping every couple of minutes - now so slow ......
17-11-2012 9:30 PM
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@SEPL, you may have the same problem but if the cause is the same that is only coincidence. Raise a fault.
Re: First, connection dropping every couple of minutes - now so slow ......
18-11-2012 10:53 PM
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Internet still super slow, so guess wait to see if it restores - hopefully soon!
Still no reply from PlusNet? :-[.
Re: First, connection dropping every couple of minutes - now so slow ......
18-11-2012 11:23 PM
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Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 12:16 PM
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Your sync rate has dropped lower and lower over a couple of days, you have had a high amount of disconnections but your line now seems to have stabled out.
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13533271608135.png" />
Are you plugged into the master socket through a single filter and have you checked that all other telephone sockets that are in use have a filter on them too?
Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 1:57 PM
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As far as i am aware we do only have a master socket through a single filter , as soon as we changed microfilter the connection drops completely stopped but since then and today the our internet speed is excruiatingly slow - things like Netflix etc are just not functioning properly !
Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 2:14 PM
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If you need any help or are unsure on anything please let me know.
Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 5:53 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 6:54 PM
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Whats a snr reset ?
Thanks
Re: First, connection dropping every couple of minutes - now so slow ......
19-11-2012 8:31 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: First, connection dropping every couple of minutes - now so slow ......
20-11-2012 8:42 AM
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Quote from: jelv If the noise margin is high and the sync/IP Profile is low surely it would be appropriate to jump straight in with a SNR reset?
The noise margin isn't high and the line isn't banded, hence the suggestion of opening a fault ticket.
Re: First, connection dropping every couple of minutes - now so slow ......
20-11-2012 8:58 AM
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Re: First, connection dropping every couple of minutes - now so slow ......
20-11-2012 9:36 AM
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Quote from: Chris The noise margin isn't high and the line isn't banded, hence the suggestion of opening a fault ticket.
Fair enough, I'd (wrongly) guessed it might be high as that is what we see in most cases when filtering faults are corrected. Assuming you've also checked that the IP Profile and Current Line Speed are appropriate for the current sync rate a fault is definitely the next step.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: First, connection dropping every couple of minutes - now so slow ......
20-11-2012 1:54 PM
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If anyone from Plusnet reads this - Can you advise how long I should give before someone replies to my request ? I raised a fault on friday and have replied to it again this morning to ask for any response but I am still yet to hear anything .
Is it normal to have to wait 5 days before hearing any response?
I only ask as my partner says the current internet speed is 50 Kps at the moment !
thanks in advance
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