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Finding OpenReach service status?

paulh
Community Veteran
Posts: 1,280
Thanks: 10
Registered: ‎30-07-2007

Finding OpenReach service status?

My brodband is down & I've been informed by a support SCS  that it's an Openreach problem that 'might' be fixed by midnight tomorrow.

 

Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. It's not like broadband is just a nice-to-have thing any more, it's become virtually an essential service.

 

I also wonder how I can get updates on Openreach service status?

 

I haven't found a way to get any information from the detailed service status page that PN offers (see screenshiot) because I can't find a search term that ever returns anything at all.  

 

Is there a publicly available Openreach page which list outage details & estimates of fix times?

6 REPLIES 6
Gel
Aspiring Champion
Posts: 2,150
Thanks: 255
Fixes: 26
Registered: ‎02-08-2007

Re: Finding OpenReach service status?

jab1
Seasoned Hero
Posts: 9,320
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Finding OpenReach service status?

@paulh I don't think there is a publicly accessible OR 'status page', but I find This  useful.

John
paulh
Community Veteran
Posts: 1,280
Thanks: 10
Registered: ‎30-07-2007

Re: Finding OpenReach service status?

lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour

 

jab1
Seasoned Hero
Posts: 9,320
Thanks: 3,070
Fixes: 103
Registered: ‎24-02-2012

Re: Finding OpenReach service status?

Probably a 'local' fault then, @paulh - the Zen portal only picks up 'area code' type reports, no idea about the usertools one.

John
Thrall
Seasoned Pro
Posts: 568
Thanks: 115
Fixes: 23
Registered: ‎28-09-2020

Re: Finding OpenReach service status?

The usertools outage checker is outdated as it only shows legacy 20CN exchanges. 

MauriceC
Superuser
Superuser
Posts: 4,085
Thanks: 2,409
Fixes: 17
Registered: ‎10-04-2007

Re: Finding OpenReach service status?


@Gel wrote:

try
http://usertools.plus.net/exchanges/


Be aware that the Usertools site has not been maintained for about 4 years now.  It was due to be removed but the 'round tuit' necessary for job cannot be found.  🙄

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.