cancel
Showing results for 
Search instead for 
Did you mean: 

Finding OpenReach service status?

Community Veteran
Posts: 1,277
Thanks: 10
Registered: ‎30-07-2007

Finding OpenReach service status?

My brodband is down & I've been informed by a support SCS  that it's an Openreach problem that 'might' be fixed by midnight tomorrow.

 

Obviously I'm really annoyed & wonder what I'm paying for & why I won't be compensated for loss of service. It's not like broadband is just a nice-to-have thing any more, it's become virtually an essential service.

 

I also wonder how I can get updates on Openreach service status?

 

I haven't found a way to get any information from the detailed service status page that PN offers (see screenshiot) because I can't find a search term that ever returns anything at all.  

 

Is there a publicly available Openreach page which list outage details & estimates of fix times?

6 REPLIES 6
All Star
Posts: 2,019
Thanks: 232
Fixes: 24
Registered: ‎02-08-2007
Seasoned Hero
Posts: 5,491
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: Finding OpenReach service status?

@paulh I don't think there is a publicly accessible OR 'status page', but I find This  useful.

John
Community Veteran
Posts: 1,277
Thanks: 10
Registered: ‎30-07-2007

Re: Finding OpenReach service status?

lol both the Zen portal and the usertools one mentioned in another reply show my location as having no faults, so I guess I'll just have to sit here watching the router until it turns a better colour

 

Seasoned Hero
Posts: 5,491
Thanks: 1,867
Fixes: 56
Registered: ‎24-02-2012

Re: Finding OpenReach service status?

Probably a 'local' fault then, @paulh - the Zen portal only picks up 'area code' type reports, no idea about the usertools one.

John
Pro
Posts: 296
Thanks: 44
Fixes: 9
Registered: ‎28-09-2020

Re: Finding OpenReach service status?

The usertools outage checker is outdated as it only shows legacy 20CN exchanges. 

Superuser
Superuser
Posts: 3,990
Thanks: 2,417
Fixes: 16
Registered: ‎10-04-2007

Re: Finding OpenReach service status?


@Gel wrote:

try
http://usertools.plus.net/exchanges/


Be aware that the Usertools site has not been maintained for about 4 years now.  It was due to be removed but the 'round tuit' necessary for job cannot be found.  🙄