Fibre set up but no router arrived? Update: Engineer Missed Appointment
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
15-01-2014 8:02 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
16-01-2014 10:07 AM
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Massively frustrating for both parties! How can an order get 'stuck'?
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
16-01-2014 8:45 PM
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Edit: hang on, also got an email saying
"Your broadband service is nearly ready. A BT engineer will be visiting your home to install Plusnet Fibre today. Please don't set up your router until the engineer has visited as you won't be able to get online until then."
Guessing this is a delayed automated thing?
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 11:10 AM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 2:52 PM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 4:39 PM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 6:12 PM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 6:22 PM
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To clarify - You have a BT branded modem and the DSL light is out on this unit? You tried a PC plugged into LAN1 on the modem and couldn't establish a PPPoE connection?
That being the case, the router's got nothing to do with it...
Did the BT engineer test the line when he visited? Did he come back for the promised second visit to finish off? If BT have not provided a working line then the order isn't 'complete' and it beggars belief that they get away with it again and all PN can do is shrug their shoulders and say it now must be treated as a fault!
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
17-01-2014 6:47 PM
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Didn't test line, said he'd be back next day but didn't return and when PlusNet spoke to them they said it was completed but order was 'stuck'
Now order showing complete to PlusNet but still no connection, have just rang and raised a new fault.
Will be asking PlusNet to pass on a few comments to BT if they can, I'm a freelance web designer alongside my full time job and I'm having to turn down jobs and miss deadlines due to a lack of connection for 5 days now
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
20-01-2014 7:12 AM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
20-01-2014 9:18 PM
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Edit Tuesday: Now on the NINTH day with no connection, this is shocking service
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:09 PM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:22 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:23 PM
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Re: Fibre set up but no router arrived? Update: Engineer Missed Appointment
21-01-2014 12:26 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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