| Quote from: spraxyt |
| Yes there is, or was - I think that bug has been fixed for new orders. Plusnet should be working through accounts affected to get them onto the correct service but prompting here will help. |
Unfortunately the bug in Plusnet's ordering systems that means that numerous customers who are currently joining them to get Fibre Unlimited (AKA Infinity 2 over at Plusnet's parent BT) because it is cheaper than with BT (especially after free connection and half price broadband line rental for 6 months plus TopCashback Cashback are also factored in on the broadband and phone product) are still having the wrong Fibre Essentiasl/Infinity 1 - 40/10 - broadband profile set by Plusnet's ordering system. This is for an order for Fibre Unlimited that was only placed on the afternoon of Saturday 2nd February and installed by BT Openreach's engineer (contractor) here today (Monday 11th February).
It really isn't acceptable that this still hasn't been fixed by Plusnet who continue to try to pretend that this is only happening for some Fibre Unlimited customers whereas it is quite clearly obviously happening for all Fibre Unlimited customers but only the tech savvy ones are noticing and posting here about it. I think there's actually a Sale of Goods Act which Plusnet are also contravening by selling the more expensive product and then only supplying the cheaper one unless a customer notices and complains. And no doubt in due course if a customer doesn't spot the problem they will also get in to trouble when they get near the 40Gb Essentials download limit.
BT's speedtester at
http://www.speedtester.bt.com/ shows Maximum Achievable Speeds of 38.72Mbps Down and 10.00Mbps Up compared to Actuals of 37.47 and 8.99. Since the original BT estimate here was 37.2Mbps Down but only 6.1Mbps Up it seems obvious that the maximum Down speed is actually being constrained by hitting the Infinity 1/Essentials Profile maximum speed cap whereas the Up speed is not as the natural speed of the line is falling short of the upstream profile cap of the cheaper fibre product. Hopefully when the Profile is changed to Fibre Unlimited/Infinity 2 the Downstream speed may increase to around 45Mbps+.
Also the engineer didn't arrive here till 5pm as it was getting dark and due to all the hassle with him transferring over the four other extensions off the master socket from the ADSL Nation Faceplate to the new BT Openreach one I completely forgot about the old outside wiring down from where the overhead copper wires hit the terminal block on the front of the house to where they come through the wooden living room window and hit the master socket. To the best of my knowledge this five foot or so of wiring dates from 1959 even though the overhead wires have been replaced at least twice due to tree falls and van strikes and/or as part of BT's overhead copper renewal progrram. Was I within my rights to have requested that the old copper wire from the terminal block point on the front of the house to the master socket be renewed by BT's engineer or will BT Openreach only do this if the customer's actual broadband speed falls well below their original estimate? As the exchange only went live for fibre here at the end of November and the first installs were in early December BT currently has very little real world speed history so has set extremely conservative estimates that will presumably eventually rise over time as more and more lines convert to FTTC and they get better real world speed data on this exchange. The Openreach guy was actually a contractor who BT had engaged when the waiting list for orders on the exchange hit 3 weeks in the third week of January at which point it suddenly fell to only 1 week in about two days. The engineer seemed a nice enough guy but apparently the previous job this afternoon was a complete nightmare that had taken nearly three hours and he clearly wanted to get off home ASAP as it was nearly 6pm by the time he had got the faceplate fitted.
I should add that the user name for this new line is not the same as my longstanding forum name but if a Plusnet staff member PM's me I can tell them what the phone number in question is.
Sorry I wasn't able to do the same, but really glad it's getting sorted for you.
