Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Fibre order cancelled....TWICE?!
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Fibre order cancelled....TWICE?!
Fibre order cancelled....TWICE?!
07-07-2012 2:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Already with plusnet and have ordered an upgrade to fibre.
Now, my order has been cancelled for a second time. I have checked on the plus net website, as well as the BT website and all say that fibre is available down my phone line.
Wondering what is actually happening for a bit of clarity?
Anyone with any ideas?
Now, my order has been cancelled for a second time. I have checked on the plus net website, as well as the BT website and all say that fibre is available down my phone line.
Wondering what is actually happening for a bit of clarity?
Anyone with any ideas?
Message 1 of 3
(923 Views)
2 REPLIES 2
Re: Fibre order cancelled....TWICE?!
08-07-2012 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Were you given sufficient notice of the cancellation(s)? I'd do two things. 1) Ask on the ticket for a reason that it was cancelled & 2) Post the ticket number here so that a Plusnet DCT member can have a look at it tomorrow.
Message 2 of 3
(401 Views)
Re: Fibre order cancelled....TWICE?!
09-07-2012 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi TLew91,
I can see that when we place the order it's being rejected for some reason. We've contacted our suppliers to find out why and we're still waiting for a reply.
Jojo
I can see that when we place the order it's being rejected for some reason. We've contacted our suppliers to find out why and we're still waiting for a reply.
Jojo
Message 3 of 3
(401 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Fibre order cancelled....TWICE?!