Fibre not available
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Fibre not available
18-03-2019 9:16 PM
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For the last six years i have been checking on btwholesale it's been saying it's available in April then goes to December and so on. On their site it said in discussion with the local council about planing to install a new box. Ben in touch with them they said permission was granted in 2012. Told openreach by email and they took it off their site. The box is 400mtrs from the exchange at 200mtrs from my property. I sent a email to openreach they said it's not in their plans but on btwholesale says it's planned.Went to samknows put in my phone number and postcode they said it was available and some online sites. I'm getting 17mg so the line is fine
Re: Fibre not available
19-03-2019 9:32 AM - edited 19-03-2019 9:33 AM
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Hi there.
From checking the Openreach website Here I can see it's in the initial stage of exploring solutions:
"We're working with government and industry to explore ways to bring Superfast fibre to as many people as possible but don't have a plan for your area yet."
It's worth noting that the Samknows site isn't always up to date, and searching via a postcode/address isn't always accurate compared to searching via a landline phone number.
Unfortunately there's nothing more we can find out regarding this that you can't, if you haven't already I'd recommend filling out this formwize to query this with the fibre enquiries team at Openreach: https://www.formwize.com/run/survey3.cfm?idx=505d040e0b080d
Re: Fibre not available
19-03-2019 7:50 PM
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Thanks for your reply but the openreach are talking rubbish. I have seen openreach laying the fibre cable to a manhole 17 mtrs from the box. There are boxes 25mtrs either side to me which are activated and people living parallel to me can get fibre so to say the infrastructure is not there is rubbish it's the only box not activated in the town. i have spoken to a few openreach engineers and they amazed i can't get it.
Re: Fibre not available
19-03-2019 9:23 PM
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Hello @rasp54 I do apologise for any inconvenience caused.
We can only rely on the information that is provided to us from our supplier Openreach.
As advised, there is not much we can do regarding this issue.
Best wishes.
Re: Fibre not available
19-03-2019 9:50 PM
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Re: Fibre not available
19-03-2019 10:11 PM - edited 19-03-2019 10:12 PM
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If you can PM me the addresses of your neighbours who can get fibre, I’ll be happy to see if I can find out any more information about this tomorrow from Openreach.
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