Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Fibre install problem
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre install problem
Fibre install problem
13-05-2014 2:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My FTTC connection was installed a couple of hours ago. I opted to use my own router (DGND3700) which is compatible but the setup wizard keeps throwing an incorrect ISP username and password error. I have tried manually too but nothing seems to work.
Could it be that the service has just not been activated yet or am I missing something? The username @plusdsl.net and password are correct.
Could it be that the service has just not been activated yet or am I missing something? The username @plusdsl.net and password are correct.
Message 1 of 4
(722 Views)
3 REPLIES 3
Re: Fibre install problem
13-05-2014 2:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You've not missed anything.
Our suppliers haven't confirmed to us that the installation has completed. I've activated your account now so you should be able to connect now?
Sometimes the order can take a short while to come through to show as 'Complete'.
Our suppliers haven't confirmed to us that the installation has completed. I've activated your account now so you should be able to connect now?
Sometimes the order can take a short while to come through to show as 'Complete'.
Message 2 of 4
(396 Views)
Re: Fibre install problem
13-05-2014 3:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you! I can connect now.
Message 3 of 4
(396 Views)
Re: Fibre install problem
13-05-2014 3:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Enjoy!
Message 4 of 4
(396 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page