Fibre install - positive review
Background: I've been with Plusnet for years and recently decided to switch from CN21/ADSL2 to a fibre package. I signed up for the Unlimited Fibre package and an engineer was booked for an afternoon visit on the 8 May (today). The Plusnet supplied TG582n router arrived a few days later, about a week before the scheduled engineer visit.
Installation day: The engineer telephoned late morning to say he was ahead of schedule and asked if it was ok to get started as he was up the road, ready to go by my cabinet (or wherever it is that they do whatever they do). I told him to go ahead and he said my line would be down while he carried out the necessary work. About 10 minutes later he called back to say he was done (apparently I'm the first fibre connection in my "box") and he was on his way to the house to install my new vDSL modem and get me connected on the new fibre service.
He was very thorough, a good engineer and a good bloke. When he arrived, he inspected the line coming into the house and the old master socket. We decided to re-locate the new master socket about 3-4 meters away on an adjacent wall for ease of access and improved access to power sockets. The new socket was installed neatly and the new cabling was routed tidily and before long everything was plugged-in and set-up. Once the router was connected, a laptop patched into the router showed that I was online and the new connection was working.
Speedtest.net shows my speed as ~45 down and ~9 up but I understand that this will most likely improve over the next 10 day "training" period as my new connection settles in.
I'm very happy with the way things have gone - from ~12/0.8 on ADSL2 to a ~45/9 fibre connection smoothly and without any hassle. Thanks for a great product and fantastic service - keep up the good work!
Installation day: The engineer telephoned late morning to say he was ahead of schedule and asked if it was ok to get started as he was up the road, ready to go by my cabinet (or wherever it is that they do whatever they do). I told him to go ahead and he said my line would be down while he carried out the necessary work. About 10 minutes later he called back to say he was done (apparently I'm the first fibre connection in my "box") and he was on his way to the house to install my new vDSL modem and get me connected on the new fibre service.
He was very thorough, a good engineer and a good bloke. When he arrived, he inspected the line coming into the house and the old master socket. We decided to re-locate the new master socket about 3-4 meters away on an adjacent wall for ease of access and improved access to power sockets. The new socket was installed neatly and the new cabling was routed tidily and before long everything was plugged-in and set-up. Once the router was connected, a laptop patched into the router showed that I was online and the new connection was working.
Speedtest.net shows my speed as ~45 down and ~9 up but I understand that this will most likely improve over the next 10 day "training" period as my new connection settles in.I'm very happy with the way things have gone - from ~12/0.8 on ADSL2 to a ~45/9 fibre connection smoothly and without any hassle. Thanks for a great product and fantastic service - keep up the good work!
@Yadda
I'm glad to hear you're pleased with how the install went, hoping mine (due next week) goes as well!
@podman
Assuming that's resolved re http://community.plus.net/forum/index.php/topic,114711.msg988607.html#msg988607 let me know if you need any more support with that though.
Adam
I'm glad to hear you're pleased with how the install went, hoping mine (due next week) goes as well!
@podman
Assuming that's resolved re http://community.plus.net/forum/index.php/topic,114711.msg988607.html#msg988607 let me know if you need any more support with that though.
Adam
How did your install go, Adam?
Things are still good here and I've even managed to connect my printer to the router, allowing me to print from anywhere on the network - a nice bonus feature of the new router (582n) which I wasn't expecting.
Additionally, I live in a very old house with very thick walls and before I switched to fibre I was worried that the new router's wireless performance would be a let-down (the user "reviews" weren't exactly glowing in this respect) but I needn't have worried. OK, it may not be up there with the more powerful wifi routers but the 582n does a damn good job, giving me stronger wireless performance throughout the house than my old router did.
Things are still good here and I've even managed to connect my printer to the router, allowing me to print from anywhere on the network - a nice bonus feature of the new router (582n) which I wasn't expecting.
Additionally, I live in a very old house with very thick walls and before I switched to fibre I was worried that the new router's wireless performance would be a let-down (the user "reviews" weren't exactly glowing in this respect) but I needn't have worried. OK, it may not be up there with the more powerful wifi routers but the 582n does a damn good job, giving me stronger wireless performance throughout the house than my old router did.
It went fine cheers for asking Yadda,
It's not reached the estimated 77mb downstream (16mb upstream is fine) it was hovering around 40mb (I connect my PC and Xbox via powerline adapters) for the first few days, now it's reached 55mb and seems I'm happy it seems to be improving.
Either way it's a vast improvement on the 13/14mb I had previously
Adam
It's not reached the estimated 77mb downstream (16mb upstream is fine) it was hovering around 40mb (I connect my PC and Xbox via powerline adapters) for the first few days, now it's reached 55mb and seems I'm happy it seems to be improving.
Either way it's a vast improvement on the 13/14mb I had previously
Adam