Fibre install due today AM. Can I call BT to confirm?
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Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 11:08 AM
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Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 11:12 AM
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What is the timing of the PM slot on Saturday?
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 11:21 AM
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Anyway, bear with me as I attempt to provide my understanding/ASS-umptions/ignorance.
As a current Sky subscriber I could have chosen to upgrade to their Fibre offering & an engineer would not need access to my property. I'd just need to plug-in/connect the pre-configured Modem Router. An engineer is needed to do work in the Cab.
A slight issue arises due to the variable quality of Microfilters; some have not been configured correctly for the UK while others have even been configured with a ring wire connected. It could affect the experience. An engineer (I wonder how many are certified/qualified members of The Institute of Chartered Engineers?) visiting your property & fitting a new pre-filtered Master socket should ensure you get the best your line is capable of. ........ disregarding issues that may arise/exist in the outside world.
For examples of good & not so good filtering options . http://www.domesday1986.com/support/filters.php
They should really call "it" ADSL3 btw. As far as we & our wiring/equipement is concerned the service(s) are still over copper pair ..... just faster.
As Chris has already stated, your pre-filtered faceplate should not be an issue. I've used the ADSLnation NTE5 faceplate for years. It might even exceed the spec' of the latest BT standard. The only thing that @##@@#es off BT is if you mess around with what is behind the master socket.. The BT NTE5 was actually designed to allow end users to easily add their own extensions etc.
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 11:32 AM
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Quote from: danyulo Thanks Chris
What is the timing of the PM slot on Saturday?
It's 1pm-6pm.
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 11:33 AM
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Looking at my faceplate, I think it is a standard BT one, just without the BT logo. I also have one from ADSL Nation, but somewhere in the distant past think i found that the BT one produced slightly better results.
Thank you Chris. I will be in 1300 to 1800 then
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 1:22 PM
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Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 2:24 PM
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Quote from: Chris I've been in-touch with our suppliers and it seems the engineer is not attending, really sorry for this. We received no notification as the fault was stuck on their system.
Hello Chris,
Can I ask what action can be taken to ensure that an engineer actually does visit, and that new information about your suppliers plans does not get delayed in a system somewhere?
Thanks
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 2:36 PM
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There's nothing we can do more than speak to our suppliers and have them ensure that an engineer has been assigned for the workstack for the date that we've selected, which is Saturday.
We know it won't be delayed due to a system issue this time, as we've ensured that it's been manually progressed on our suppliers side of things.
Re: Fibre install due today AM. Can I call BT to confirm?
15-05-2014 2:52 PM
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Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 9:19 AM
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Your suppliers called on Saturday as planned, thanks for arranging that.
The engineer investigated and concluded that there was a "fibre port fault" which he could not resolved. The fault was passed on to another team (although the engineer was unable to identify the name of the team). He did not know how long it would take to fix the fault.
Please could you advise this morning:
1. What the status of the fault is now.
2. How long it will take you to provide the service.
Thanks
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 9:26 AM
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Thanks for letting us know how the engineers visit went. I'm just having a chat with our suppliers now - I'll let you know as soon as I have an update for you.
Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 9:44 AM
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The engineer that came out on Saturday, as you were correctly advise, located a faulty port at the Cabinet. Unfortunately the engineer was unable to put you onto a different port as there weren't any others available. I have been advised that an engineer has been tasked to repair the faulty port today. I'll keep an eye on things throughout today and I'll let you know if I get any further information as soon as I get it.
Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 10:47 AM
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Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 5:48 PM
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Please could you update me on the status of this fault and let me know what progress has been made today? I have arrived home and the status appears to be unchanged. All lights on except the broadband light, which is dark. I have recycled both devices and also attempted manual login.
Thanks
danyul
Re: Fibre install due today AM. Can I call BT to confirm?
19-05-2014 8:28 PM
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Depending on Openreach/BT is always a horrible place to be!
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