Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Fibre download speed is 3 meg
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre download speed is 3 meg
Fibre download speed is 3 meg
11-09-2014 9:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi, asking for help on behalf of my sister,she has plusnet fibre installed today (had plusnet adsl before that), the upload speed has gone up from 448k to 18 meg so that is great, sadly the adsl download speed was always 3 meg, even though she is now on fibre she is still getting the same download speed of 3 meg.
Ive tasked her to reboot the router (only once) and its not made any difference, when i go to the plusnet customer portal it says her line profile is only 3.3 meg.
Can anyone at plusnet take a look please, her name is <snip>
thanks
jim:green name removed but username noted for staff mod:end
Ive tasked her to reboot the router (only once) and its not made any difference, when i go to the plusnet customer portal it says her line profile is only 3.3 meg.
Can anyone at plusnet take a look please, her name is <snip>
thanks
jim:green name removed but username noted for staff mod:end
Message 1 of 9
(1,781 Views)
8 REPLIES 8
Re: Fibre download speed is 3 meg
11-09-2014 9:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
She could call in and ask for the Plusnet profile to be changed although it will probably change by itself over night
This is it - Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
This is it - Current Line Speed https://portal.plus.net/my.html?action=data_transfer_speed
Message 2 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
11-09-2014 9:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
hi thanks on the link it says:
Phone exchange:
NORWICH NORTH
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-25 10:58:01
Current line speed:
3.3 Mb
yes this is what it says on the speed, i hope someone on the plusnet support team can fix it, she has connected to fibre this morning at around 10 am, so hoped it would of changed already but so far it hasn't.
thanks
Phone exchange:
NORWICH NORTH
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-25 10:58:01
Current line speed:
3.3 Mb
yes this is what it says on the speed, i hope someone on the plusnet support team can fix it, she has connected to fibre this morning at around 10 am, so hoped it would of changed already but so far it hasn't.
thanks
Message 3 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
11-09-2014 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
if it hasn't sorted itself over night it should be picked up here in the morning
You posted her name but that probably won't identify the account
If you pm here username to me I will ensure that the staff get it
You posted her name but that probably won't identify the account
If you pm here username to me I will ensure that the staff get it
Message 4 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
11-09-2014 9:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thx sent
Message 5 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
11-09-2014 10:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
That's been amended for you.
You may need to restart your router for the changes to take effect (not the Openreach Modem).
You may need to restart your router for the changes to take effect (not the Openreach Modem).
Message 6 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
11-09-2014 11:52 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's good to see Chris Pettitt hang around, Welcome back Chris.
Message 7 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
12-09-2014 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks
Message 8 of 9
(1,170 Views)
Re: Fibre download speed is 3 meg
12-09-2014 8:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thank you to all on here, speed is fine now.
Message 9 of 9
(1,170 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre download speed is 3 meg