Fibre & phone scheduled to be installed Monday - a few questions

[#1]

What's your "Current line speed" from this page?

[#2]

Quote

Estimated line speed: 2.0Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-25 17:17:21 Current line speed: 14.2 Mb

Cheers,
Tony

[#3]

Thanks all for you help, hopefully we'll find a cure.
Before heading off to bed I've done a few more tests (after doing a 'soft' disconnect, wait a few minutes then reconnect to internet) when most of the UK internet is sleeping - 3:30am.
BT Wholesale:
Download speed achieved during the test was - 13.41 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 12.96Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
and…

This was on ptw-ag01. Wired connection to router.
The only other information that may possibly be relevant is that I appear to still be on a fixed IP left over from my ADSL at my previous address.
Many thanks for your perseverance. Good night.
Cheers,
Tony

[#4]

Yes - it looks as if your download speed is (incorrectly) capped by Plusnet at 14.2Mbit/s. Probably a hangover from your ADSL product. Your line is sync-ed at 80Mbit/s (BT IP profile of 77.44Mbit/s).
You could either wait for one of the Digital Care team to pick up this thread and sort it, or log the problem at http://faults.plus.net/

[#5]

Many thanks for your help Bright.
I think I'll wait a few hours before contacting PN, so by then it's been active for at least 24 hours.
However, if someone at PN Towers decides to tweak a setting / unplug the kettle in the server room / install a fatter cable / or whatever before then I'd be extremely happy. 
Cheers,
Tony

[#6]

Hi there,
I've manually adjusted tour profile to match your new sync speeds so you can now enjoy them
Let me know how you get on.

[#7]

Excellent - thank you.
This is a smidgen better…

Now, during the install the BTOR engineer showed me that my speed would be 80/20 - can I have that now?  I was tempted to point out that I'd probably have to be sitting inside the cabinet for that!
I'm now a very happy bunny.
All the very best.
Cheers,
Tony

[#8]

Oops, in my eagerness to speed test I forgot to switch from wi-fi to wired.
New test:

Interesting to see that the difference between wired and wireless is so small.
Many thanks everyone.
Cheers,
Tony

[#9]

Nice speed. Mine is slightly higher on download and slower on upload, and my ping is higher @29ms.
http://www.speedtest.net/results.php?sh=539333fd781a95d0bfab80c8b46f8bb6&ria=0
I had a lovely dip on the 17th Feb to 26Mb but changing gateways fixed that.
The speed seems to vary as well, upload getting faster (+/- 3Mb) and download slower (+/- 10Mb/s) but overall nice to have.
You must have been quite close to the router when you did the first test?

[#10]

Excellent result!  I'm also very close to my cabinet and have always had very low latency (tempting fate!!):

[#11]

@Hairy Biker - how do you go about changing gateways?

[#12]

On the router, drop the connection and reconnect - simple as that, you will usually be on a different g/w after you re-connect.
Use the user tools gateway checker (http://usertools.plus.net/@gateway/) to see what you are on/moved to, if you get the same on, re-disconnect and try again.