Fibre Profile Incorrect after Install
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Fibre Profile Incorrect after Install
01-02-2013 9:39 AM
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Usual details... I'm a new customer (install on 30th Jan) on Unlimited Fibre with what looks like a 40/10 profile. Can you let me know how I request a correction to 80/20 or will this post be sufficient?
Thanks,
Simon
Re: Fibre Profile Incorrect after Install
01-02-2013 1:52 PM
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Looks like you've got the general jist of the issue that we had......I've placed a modify order to move you over to the correct product, this will complete on Monday for you.
Let me know how you get on.
Chris
Re: Fibre Profile Incorrect after Install
01-02-2013 2:38 PM
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I've just sent you a pm about the same issue as Simon. Appreciate if you address this for me too.
Cheers,
Riaz
Re: Fibre Profile Incorrect after Install
01-02-2013 4:27 PM
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Re: Fibre Profile Incorrect after Install
01-02-2013 4:36 PM
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http://speedtest.btwholesale.com/
And then run further diagnostics which tells you your IP profile.
Re: Fibre Profile Incorrect after Install
01-02-2013 4:44 PM
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Quote from: chrispurvey Hi Simon,
Looks like you've got the general jist of the issue that we had......I've placed a modify order to move you over to the correct product, this will complete on Monday for you.
Let me know how you get on.
Chris
Cool beans, thanks for the super speedy response Chris, you're doing a cracking job.
Re: Fibre Profile Incorrect after Install
01-02-2013 4:45 PM
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@windsortg - I'm afraid the speed tester won't work until the order is complete, however I can see what it's been placed as - I'm glad to say it's been correctly placed at the 80/20 speeds
Re: Fibre Profile Incorrect after Install
01-02-2013 6:21 PM
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Thank You
Re: Fibre Profile Incorrect after Install
04-02-2013 10:20 AM
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@grex - looks like everything's gone alright with your order there? Please let us know if not or if there's anything we need to do for you.
Re: Fibre Profile Incorrect after Install
05-02-2013 9:02 PM
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ul profile is still 10 Mbps..
Can you please take a look?
adie:quote
Re: Fibre Profile Incorrect after Install
06-02-2013 7:51 AM
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All looking good from my end - down about 67 and up around 17. Happy days 🙂
Thanks,
Simon
Re: Fibre Profile Incorrect after Install
06-02-2013 12:05 PM
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Looks like it's only just been picked up that you're on the faster speeds, it should pick up soon - if not I'm afraid the only thing that'll have a chance to fix it is to get a fault raised. You can do that at http://faults.plus.net though hopefully it won't be needed - fingers crossed for you.
Re: Fibre Profile Incorrect after Install
06-02-2013 2:42 PM
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Re: Fibre Profile Incorrect after Install
06-02-2013 5:02 PM
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If so then yes, though basically the engineer will turn up with a length of cable and an extension socket that you can request is placed anywhere within the range of the wire (I think that's 30 metres so should be plenty for most rooms in the house).
Hope that's the confirmation you needed?
Re: Fibre Profile Incorrect after Install
08-02-2013 9:14 AM
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Also, with my installation date being 1st March, when can I expect to have my fibre broadband up and running?
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