Fibre - Normal Upload Speed, Unusable Download...
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Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 9:49 AM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 11:04 AM
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The only other silly thing I can think off at the moment is whether you are using a different Ethernet cable with the 582n, and if it's a common one being used just for the other two it may have gone faulty, just a long shot.
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 11:25 AM
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I also wish I could see what speeds the BT modem is syncing at but the ECI modems look like a right pain to 'unlock'. I don't see why they lock them down to the point of not being able to see SNR and sync speeds which are fundamental to noticing issues with the line.
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 12:04 PM
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The quick easy way to see what you are syncing at is to log in to the Router, in the Internet box, click Disconnect to drop the PPP Internet session, wait 30 seconds then click Connect. This should ensure the relevant servers are updated with the current sync speeds.
As you've now got some speed it shouldn't time out - run the BTw Performance test (ignore the red preamble except make sure no other programs are using the Internet) and at the end of the first run, click the Further Diagnostics button, enter just your Phone number and Run the Further Diagnostics Test. Do a Copy and Paste of the results if you want to post here (no need to grab an image).
The Downstream BT IP Profile x1.033 = Sync speed on FTTC. HTH.
Edit: Fix glaring MTU mistake - it's PPPoE
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 3:01 PM
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Quote Technicolor MTU should be default 1500
I was thinking it would be 1492, since its pppoe.
Can't see how that would have any effect, but you never know.
Quote I was thinking about cloning the MAC address of the Plusnet router to see if that made any difference but I honestly don't think it will.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 4:45 PM
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Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 6:18 PM
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Download speed achieved during the test was - 60 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
I just tried again changing the MTU value from 1480 (default) to 1492 on the TP-Link router with no change. Something must have changed from when the internet was installed on the 10th to now. Nothing has changed on my laptop and I am using the same DSL configuration I used when I successfully connected to the modem and was getting 72Mb down on speed tests. I have tested 2 laptops, one Windows and one Ubuntu and both produce the same 'slow download, normal upload' result. The ethernet cable going from the modem-router is remaining the same at all times, simply being disconnected from one device and plugged into the other. I am at a loss... I would think it was a faulty TP-Link router if it wasn't for the fact that doing dialling-up from my laptop direct produces the same result.
Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 6:25 PM
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Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 7:54 PM
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Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 11:52 PM
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Re: Fibre - Normal Upload Speed, Unusable Download...
24-05-2013 11:59 PM
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Re: Fibre - Normal Upload Speed, Unusable Download...
25-05-2013 9:06 AM
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Re: Fibre - Normal Upload Speed, Unusable Download...
25-05-2013 10:08 AM
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That method should minimise risk of upsetting DLM, but no guarantees.
Re: Fibre - Normal Upload Speed, Unusable Download...
25-05-2013 10:28 AM
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