Fibre Latency
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Fibre Latency
Fibre Latency
12-03-2013 9:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been a Plusnet unlimited fibre customer for a few months now. I have always noticed my ping to be high around the 30ms region from the day it was installed. I had a lower ping than this on my old DSL service and other fibre customers seem to be getting pings around 12ms etc.
I have the full 80/20 sync speed so doubt my line is an issue, do some fibre connections just have a higher ping or is there a setting at Plusnet's side that can be changed to lower ping?
Thanks,
Declan
Re: Fibre Latency
12-03-2013 9:15 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Which sites are pinging around 30ms?
What do you get as a ping from speedtest.net and pinging bbc.co.uk (from the cmd prompt)?
Re: Fibre Latency
12-03-2013 9:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks,
Declan
Re: Fibre Latency
12-03-2013 9:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you run the http://speedtest.btwholesale.com/ test and click on 'Further Diagnostics' then post the result?
Just to be clear too, you're not running any services (torrents/usenet/ftp etc.) when doing these tests?
Re: Fibre Latency
12-03-2013 10:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Network is currently idle.
BTW tester is playing up just now, can get to first set of tests and receive these results:
Download: 73.60
Upload: 12.69
Latency: 39.25
When trying to run the extended tests I receive the following error message:
"The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider."
I tried it a few times and got the same message.
Thanks,
Declan
Re: Fibre Latency
12-03-2013 10:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you using a PN supplied router?
Re: Fibre Latency
12-03-2013 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Would it be possible for you to try a PPPoE connection and see if there is any difference?
Re: Fibre Latency
12-03-2013 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have tried using a direct PPPoE connection to my computer and it is not making a difference.
This is my Speedtest.net result:
Ping to BBC is as follows:
Pinging bbc.co.uk [212.58.253.67] with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=23ms TTL=121
Reply from 212.58.253.67: bytes=32 time=23ms TTL=121
Reply from 212.58.253.67: bytes=32 time=24ms TTL=121
Reply from 212.58.253.67: bytes=32 time=24ms TTL=121
Ping statistics for 212.58.253.67:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 24ms, Average = 23ms
This isn't a huge issue however I had noticed that most other fibre customers are receiving >20ms pings and was wondering what was going on.
Thanks,
Declan
Re: Fibre Latency
12-03-2013 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
C:\Users\Laptop>tracert 212.58.253.67
Tracing route to www-vip.cwwtf.bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 3 ms 99 ms 99 ms 192.168.0.254
2 9 ms 9 ms 8 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184
]
3 8 ms 8 ms 8 ms link3-central10.pcl-gw01.plus.net [84.93.249.68]
4 8 ms 8 ms 7 ms xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
5 8 ms 8 ms 8 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 9 ms 8 ms 8 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
7 * * * Request timed out.
8 9 ms 9 ms 23 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
9 9 ms 9 ms 9 ms 132.185.255.156
10 9 ms 9 ms 9 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
C:\Users\Laptop>pathping 212.58.253.67
Tracing route to www-vip.cwwtf.bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
0 Laptop-PC [192.168.0.30]
1 192.168.0.254
2 lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 link3-central10.pcl-gw01.plus.net [84.93.249.68]
4 xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
5 ae1.ptw-cr01.plus.net [195.166.129.0]
6 kingston-gw.thdo.bbc.co.uk [212.58.239.6]
7 * * *
Computing statistics for 150 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Laptop-PC [192.168.0.30]
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.254
0/ 100 = 0% |
2 20ms 0/ 100 = 0% 0/ 100 = 0% lo0-central10.pcl-ag03.plus.net [1
95.166.128.184]
0/ 100 = 0% |
3 8ms 0/ 100 = 0% 0/ 100 = 0% link3-central10.pcl-gw01.plus.net
[84.93.249.68]
0/ 100 = 0% |
4 11ms 0/ 100 = 0% 0/ 100 = 0% xe-1-2-0.pcl-cr01.plus.net [212.15
9.1.4]
0/ 100 = 0% |
5 14ms 0/ 100 = 0% 0/ 100 = 0% ae1.ptw-cr01.plus.net [195.166.129
.0]
100/ 100 =100% |
6 --- 100/ 100 =100% 0/ 100 = 0% kingston-gw.thdo.bbc.co.uk [212.58
.239.6]
Trace complete.
C:\Users\Laptop>ping 212.58.253.67 -t
Pinging 212.58.253.67 with 32 bytes of data:
Reply from 212.58.253.67: bytes=32 time=14ms TTL=118
Reply from 212.58.253.67: bytes=32 time=22ms TTL=118
Reply from 212.58.253.67: bytes=32 time=24ms TTL=118
Reply from 212.58.253.67: bytes=32 time=24ms TTL=118
Reply from 212.58.253.67: bytes=32 time=16ms TTL=118
Reply from 212.58.253.67: bytes=32 time=20ms TTL=118
Reply from 212.58.253.67: bytes=32 time=30ms TTL=118
Reply from 212.58.253.67: bytes=32 time=31ms TTL=118
Reply from 212.58.253.67: bytes=32 time=35ms TTL=118
Reply from 212.58.253.67: bytes=32 time=24ms TTL=118
Reply from 212.58.253.67: bytes=32 time=36ms TTL=118
Reply from 212.58.253.67: bytes=32 time=18ms TTL=118
Reply from 212.58.253.67: bytes=32 time=28ms TTL=118
Reply from 212.58.253.67: bytes=32 time=30ms TTL=118
Reply from 212.58.253.67: bytes=32 time=31ms TTL=118
Reply from 212.58.253.67: bytes=32 time=9ms TTL=118
Reply from 212.58.253.67: bytes=32 time=10ms TTL=118
Reply from 212.58.253.67: bytes=32 time=10ms TTL=118
Ping statistics for 212.58.253.67:
Packets: Sent = 18, Received = 18, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 36ms, Average = 22ms
Control-C
Dude it looks like you have big problems
Re: Fibre Latency
12-03-2013 8:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PING www.bbc.net.uk (212.58.244.66) 56(84) bytes of data.
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=1 ttl=53 time=7.70 ms
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=2 ttl=53 time=11.1 ms
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=3 ttl=53 time=7.67 ms
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=4 ttl=53 time=7.12 ms
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=5 ttl=53 time=7.71 ms
64 bytes from bbc-vip111.telhc.bbc.co.uk (212.58.244.66): icmp_req=6 ttl=53 time=7.56 ms
Re: Fibre Latency
12-03-2013 9:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This is my latest results:
Tracing route to www-vip.cwwtf.bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:
1 3 ms <1 ms <1 ms 10.0.0.1
2 95 ms 48 ms 102 ms lo0-central10.ptw-ag02.plus.net [195.166.128.196]
3 25 ms 27 ms 34 ms link5-central10.ptw-gw01.plus.net [84.93.248.40]
4 40 ms 29 ms 61 ms 56.core.plus.net [212.159.1.56]
5 28 ms 31 ms 27 ms kingston-gw.thdo.bbc.co.uk [212.58.239.6]
6 * * * Request timed out.
7 27 ms 26 ms 26 ms ae0.er01.cwwtf.bbc.co.uk [132.185.254.93]
8 48 ms 45 ms 25 ms 132.185.255.156
9 32 ms 29 ms 28 ms www-vip.cwwtf.bbc.co.uk [212.58.253.67]
Trace complete.
Thanks,
Declan
Re: Fibre Latency
12-03-2013 9:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Latency
12-03-2013 9:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Results are the same from all my systems which include:
Windows 8 PC
OS X 10.8 iMac
Ubuntu Server
I have even tried pinging directly from the router and it produces the same results.
Thanks,
Declan
Re: Fibre Latency
12-03-2013 10:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
How have speeds been this evening?
Re: Fibre Latency
13-03-2013 9:54 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page