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Fibre Extra Order
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Fibre Extra Order
24-08-2012 8:52 AM
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I ordered Fibre Extra two days ago, upgrading by existing broadband. Several questions were logged automatically on the help system, including one which appeared to cancel the order for my router. I queried this immediately with the helpdesk (question id 59045817) but have had no reply. Could someone from Plusnet check this please, as I don't want to find that installation is confirmed for 3rd September and I have no router on the day (esp with bank holiday). Thanks
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Re: Fibre Extra Order
24-08-2012 1:27 PM
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Hi nstone,
Your router was still on order for you and you would normally receive this a few days before your installation date. I have dispatched the router for you instead and you should now receive this in the next few days. I have also updated your ticket.
Let me know if there's anything else.
Chris
Your router was still on order for you and you would normally receive this a few days before your installation date. I have dispatched the router for you instead and you should now receive this in the next few days. I have also updated your ticket.
Let me know if there's anything else.
Chris
Message 2 of 6
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Re: Fibre Extra Order
24-08-2012 1:39 PM
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Thanks Chris. What does the service update saying my service will be transferred to 21CN by midnight on the 4th mean? Is it confirmation of my engineer appointment for the 3rd, or a change to the 4th, or neither!?
Thanks
Neil
Thanks
Neil
Message 3 of 6
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Re: Fibre Extra Order
24-08-2012 5:07 PM
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It's neither Your exchange has been upgraded to 21CN which supports ADSL2+, your line has been scheduled to upgrade to it as part of the bulk orders that we place.
This will not effect you as you are going to be on fibre.
This will not effect you as you are going to be on fibre.
Message 4 of 6
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Re: Fibre Extra Order
28-08-2012 9:54 AM
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I've had no confirmation of the date of an engineer visit for my fibre installation. I looked at the account summary in the Member Centre and it puzzlingly lists the order I placed on the 22nd as being for "Extra with included 60GB bandwidth" at £11.49 and shows it as complete. That is my current product! I have nevertheless received an email confirmation on the day of the order for a Fibre service. If there is no Fibre order showing on my account, is an engineer visit being booked Plusnet guys, could you check this out please? Thanks
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Re: Fibre Extra Order
28-08-2012 4:48 PM
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You have an engineer booked for the 03/09/2012 between 8am-1pm. There was an email on the 22nd August sent out to confirm (SN140323338).
It's certainly on track for you though.
If you have any other queries with this let me know.
It's certainly on track for you though.
If you have any other queries with this let me know.
Message 6 of 6
(529 Views)
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