Fibre Broadband up and running, but no new faceplate
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Fibre Broadband up and running, but no new faceplate
14-05-2014 8:22 PM
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Re: Fibre Broadband up and running, but no new faceplate
14-05-2014 8:38 PM
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Re: Fibre Broadband up and running, but no new faceplate
14-05-2014 8:38 PM
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that doesn't sound right, i've not heard of an install without a replacement faceplate - though it shouldn't (and hasn't ) stopped anything working
just out of curiosity, what was your estimated speed?
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Re: Fibre Broadband up and running, but no new faceplate
14-05-2014 9:04 PM
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Re: Fibre Broadband up and running, but no new faceplate
15-05-2014 12:57 PM
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You should have had a filtered faceplate fitted as part of your install. As you can see it's not a nessesityu for your fibre to work.
If you are wanting one of the new faceplate's fitted then we'd need to arrange another engineer to come and do this, again it's not something that you have to have done.
Re: Fibre Broadband up and running, but no new faceplate
16-05-2014 3:25 PM
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Re: Fibre Broadband up and running, but no new faceplate
16-05-2014 5:54 PM
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Quote from: Smidgy Is there any particular reason the engineer would fail to install the new faceplate, other than because he couldn't be bothered, and is there any problems I should expect or be looking out for by not having the prefiltered faceplate on fibre broadband?
There's been a trial recently where the engineer would complete the work outside the house, and the end user would be able to complete the install at home (as with ADSL and using the microfilters):
http://www.ispreview.co.uk/index.php/2013/11/bt-openreach-set-uk-launch-date-self-install-fttc-super...
I wonder if that's what happened?
Re: Fibre Broadband up and running, but no new faceplate
16-05-2014 6:10 PM
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It seems to be a common practice now that if there is a call out for a problematic ADSL installation, new NTE5+VDSL faceplates are being installed. I have one but am on ADSL.
I suggest that it is possible that this is the case here. What does your face plate look like - one of these or like this.
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Re: Fibre Broadband up and running, but no new faceplate
19-05-2014 1:00 AM
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Quote from: fruitnofibre There's been a trial recently where the engineer would complete the work outside the house, and the end user would be able to complete the install at home (as with ADSL and using the microfilters):
http://www.ispreview.co.uk/index.php/2013/11/bt-openreach-set-uk-launch-date-self-install-fttc-super...
I wonder if that's what happened?
Doesn't sound like it - the engineer actually did require access to my house, it's just that it wasn't me who was actually there at the time, and the whole point of this trial is that it removes the need for the engineer to have access to the premises.
Quote from: Townman There is also the possibility that there was already a VDSL faceplate fitted.
It seems to be a common practice now that if there is a call out for a problematic ADSL installation, new NTE5+VDSL faceplates are being installed. I have one but am on ADSL.
I suggest that it is possible that this is the case here. What does your face plate look like - one of these or like this.
I'll put it this way - the faceplate that's there has been there for about 10 years, so, unless they were VERY forward looking when they installed it, it's not a VDSL faceplate.
Re: Fibre Broadband up and running, but no new faceplate
19-05-2014 8:55 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Fibre Broadband up and running, but no new faceplate
19-05-2014 8:57 AM
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Re: Fibre Broadband up and running, but no new faceplate
19-05-2014 9:30 PM
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jim:quote
Re: Fibre Broadband up and running, but no new faceplate
19-05-2014 9:51 PM
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