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Fibers BT Wholesale Page Redirection

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Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Fibers BT Wholesale Page Redirection

good day
I experience Fibers BT Wholesale Page Redirection; on my fibers connection often; I am the only one or is a PN issue ?
regards
ray
6 REPLIES 6
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Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Fibers BT Wholesale Page Redirection

Are you logged in with username@plusdsl.net ?
Are you specifying your own DNS servers in your connection settings or using PlusNet's automatically assigned?
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Fibers BT Wholesale Page Redirection

Are you by any chance using your own router, and is that router a Netgear?
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

Hi Chris;
i use netgear router to get wireless which is attached to the bt white modem installed by bt;
No - i do not use any dns; router is setup to automatic detection.
yes i use my username@plusdsl.net
thanks for help
ray
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Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

Quote from: AndyH
Are you logged in with username@plusdsl.net ?
Are you specifying your own DNS servers in your connection settings or using PlusNet's automatically assigned?

I have changed to the specified own dns as in PN settings panel; rebooted router and look is working.
will that make a difference ?
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Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Fibers BT Wholesale Page Redirection

Yep, that should fix it. When we were sending Netgear routers for Fibre back when we first started offering it, we saw quite a few of the same issues. However we made a change (can't remember when it was) that resolved the majority of them.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Grafter
Posts: 46
Thanks: 1
Registered: ‎23-09-2008

Re: Fibers BT Wholesale Page Redirection

thank you !  Cheesy