Faulty router caused IP Profile drop
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Faulty router caused IP Profile drop
31-10-2010 12:19 AM
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Had a dodgy router which lost its wifi on occasion requiring a power cycle to fix - when it crashed it crashed hard, no way to connect to reboot gracefully.
This got a lot worse the last few days, and all the power cycling has made BT think there's a line problem, and the IP Profile has dropped from 7000 to 500.
New router now installed, would appreciate it if the resetting of the profile could be accelerated - I have a vital rugby game to watch on Sunday afternoon, and 500k isn't going to cut it!
User name beaconhill.
Thanks!
Re: Faulty router caused IP Profile drop
01-11-2010 1:25 PM
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It seems you had a number of disconnections on saturday which has caused you profile to drop (see below). Your BT profile is still 500 which will increase once the line remains stable - on average we say this should be 72 hours. Your line is looking a lot more stable now, so I will check it later and make any adjustments necessary. it should be too long before it changes now though, sorry you missed your rugby game.
Jojo
Re: Faulty router caused IP Profile drop
03-11-2010 7:10 PM
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Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
Re: Faulty router caused IP Profile drop
04-11-2010 7:26 PM
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As far as I'm concerned the line's been 100% stable since Saturday evening; I've manually disconnected maybe three times since then as I've been configuring the new router.
No other drops recorded by my router,
Does it look different from your end?
Why is the IP Profile not back to 6500/7000?
Re: Faulty router caused IP Profile drop
05-11-2010 5:16 PM
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It looks like you have a mismatched profile which I am now having to raise to our suppliers. I have completed your fault ticket which you started in order for me to do this and will update you as soon as I have more information.
Jojo
Re: Faulty router caused IP Profile drop
05-11-2010 5:38 PM
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Re: Faulty router caused IP Profile drop
06-11-2010 2:12 PM
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Re: Faulty router caused IP Profile drop
06-11-2010 6:13 PM
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lower your profile... you have got to leave it alone for max profile
Re: Faulty router caused IP Profile drop
06-11-2010 8:04 PM
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Re: Faulty router caused IP Profile drop
07-11-2010 9:29 PM
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But still a PlusNet IP Profile of 500. It should be 7000.
When I raise a ticket I just get told to wait, but c'mon!
Re: Faulty router caused IP Profile drop
07-11-2010 9:35 PM
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Source: I've had the same problem, couple months ago.
Re: Faulty router caused IP Profile drop
07-11-2010 9:48 PM
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I really thought I would have problems but nothing happened i still sync at 8128 and my ip profile 7150
Why does this seem to affect some customers and not others is this because my BT exchange is a cross the road from my house?
puddy
Re: Faulty router caused IP Profile drop
08-11-2010 8:03 PM
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