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Fault ticket open for 5 days with no response from plusnet.

Grafter
Posts: 28
Thanks: 1
Registered: ‎07-12-2020

Fault ticket open for 5 days with no response from plusnet.

I've tried phoning only to be on hold for about an hour. My fault ticket has been open for 5 days with no update or response, this dosen't seem normal. What's going on plusnet?

4 REPLIES 4
Grafter
Posts: 28
Thanks: 1
Registered: ‎07-12-2020

Re: Fault ticket open for 5 days with no response from plusnet.

Still nothing and i'ts almost a week, I'm going to give them until next week to reply, if they don't respond I'm switching ISP.

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,958
Thanks: 339
Fixes: 110
Registered: ‎26-03-2018

Re: Fault ticket open for 5 days with no response from plusnet.

Hi @weeally46,

 

I'm very sorry that you've not had a reply to your fault ticket. I've had a look in to this now and have added an update to the ticket here.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Grafter
Posts: 28
Thanks: 1
Registered: ‎07-12-2020

Re: Fault ticket open for 5 days with no response from plusnet.

Hello Emily,

I have replied on the fault ticket with more information.

Grafter
Posts: 28
Thanks: 1
Registered: ‎07-12-2020

Re: Fault ticket open for 5 days with no response from plusnet.

Hello, the fault has got worse and the router is timing out on LCP negotiation and not connecting to WAN this has been happening for 16 hours.