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Fantastic customer service

ian_arnold70
Newbie
Posts: 1
Registered: ‎04-10-2019

Fantastic customer service

I contacted customer service recently because I thought I had found a problem with the internet. A tracert (Trace route) went about 10 hops then stopped. PLUSnet customer service helped me prove it was not the internet but 2 of my PCs having the same problem. They went way beyond what could reasonably be assumed to be their responsibility. You don't get this kind of service very often, in fact the last time a company excceded my expectations this way was Barclaycard about 20 years ago. Thank you PLusnet. I won't forget the experience. (By the way - the problem was caused by cookies in my browser.)

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,140
Thanks: 994
Fixes: 403
Registered: ‎01-01-2012

Re: Fantastic customer service

Thanks for your post @ian_arnold70

I'm glad to hear your positive feedback about the agent you spoke with.

I've made sure this has been passed on

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team