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Failed payment message on day bill is due yet again ?? :(

Cazlizzy
Rising Star
Posts: 54
Thanks: 14
Fixes: 3
Registered: ‎15-08-2018

Failed payment message on day bill is due yet again ?? :(

My payment for my broadband is due today..and despite the day not being over I have restrictions on my account...yet again i can't access many sites and cant even get to my account on plusnet site. It times out and failed payment message comes up. This happened last month too I lost over a week of proper service. 

The email I got clearly states 'To avoid restrictions to your service please make a payment in the next 14 days.'

since the new billing this 14 days grace seems not to happen. is this a new policy?

2 REPLIES 2
Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,861
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: Failed payment message on day bill is due yet again ?? :(

Apologies @Cazlizzy for the restrictions there. I have now removed these for you, allowing the 14 day grace period to complete. My apologies once again for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Cazlizzy
Rising Star
Posts: 54
Thanks: 14
Fixes: 3
Registered: ‎15-08-2018

Re: Failed payment message on day bill is due yet again ?? :(

@Mads thank you hun. I know it's not your fault..but I do hope this gets sorted ..it is not the first timeand it is not just happening to me..I'm starting to dread the bill date.