Failed billing??
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Failed billing??
17-01-2008 6:53 AM
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Checked account transactions this morning - home phone has billed but not the rest of my account, nor are my referral discounts showing.
Has billing failed?? Bill date 16th each month
Re: Failed billing??
17-01-2008 8:16 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Failed billing??
17-01-2008 8:57 AM
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Situation so far:-
Referral value showing to 16/01/08
Home phone has billed to 15/01/08
But not my net account
So long as my phone or net access doesn't get cut off because of this billing problem.
I'm wanting to give you my money, but wouldn't say no to a free month
Re: Failed billing??
17-01-2008 9:22 AM
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You can ignore the PM I just sent you as I've just refreshed this thread and read your update.
Your Home Phone control panel will show the changeover in your billing date whether you've been billed for the calls or not.
As far as I can tell you weren't billed at all yesterday. I've just checked with our development team and it looks like billing didn't complete last night. Anyone who wasn't billed yesterday and should have been will be billed today.
Re: Failed billing??
17-01-2008 9:24 AM
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Re: Failed billing??
17-01-2008 10:11 AM
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Re: Failed billing??
17-01-2008 12:01 PM
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Re: Failed billing??
17-01-2008 12:05 PM
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Evenings and Weekends costs £9.99 a month.
This offers free calls to 01, 02 and 03 numbers in the evenings and weekends.
Re: Failed billing??
17-01-2008 12:07 PM
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* [edit]
The older package allowed 240 minutes to 01, 02 & 03 numbers.
Re: Failed billing??
17-01-2008 3:51 PM
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No "free" month
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