Face time problems
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Re: Face time problems
12-03-2013 9:03 PM
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Quote from: Kelly I think its the peaktime problem.
It could be and I could be not wish I could face time today as the browsing seem pretty good this evening. Have jut tried to FaceTime but nope he is out argh...
This is one thing I hope to get sorted ASAP and another thing is a question I've ask via a ticket that need attention and Kelly seem to be one of heads be cool if you can look at it with your power
Re: Face time problems
12-03-2013 9:15 PM
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Having looked in another thread at the daily usage that Rookey uses, that is a lot more than a bit of occasional web browsing, and also looking through previous rookey TBB graphs the broadband seems to be very busy at the times he is complaining about FaceTime.
1) -
I would be interested to know what the graph looks like if 'rookey' switches off all internet devices for a few hours, but leaves just the router on.
I'm wondering if someone else is connected to their wireless and hammering the broadband (which remember is only 20CN ADSL) and taking the bandwidth away from the FaceTime application. Hopefully the yellow areas on the graph should mostly drop to nothing.
2) -
With the apparent broadband usage going on, I'm wondering if FaceTime is being used while somebody else is watching iPlayer or something else intensive is going on. Having previously commented about router 'QoS' I now don't think the Plusnet router has that capability, so on this 20CN 6Mbps line, I would be worried about doing ANYTHING at the same time as using FaceTime, as time sensitive traffic can easilly get swamped (without QoS) on a relatively slow connection.
Re: Face time problems
12-03-2013 9:30 PM
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Quote from: rookey I have thought many times of getting an apple airport but people said the router that PN provide won't work with it ???? As can't turn wifi off on the PN router?
Edited to clean up typos.
I don't know who told you about those things but they are entirely inaccurate. It is definitely possible to connect an Airport Express/Extreme to the TG582n. It may not be a simple click here & select there job but it is doable.
There were threads about this a while back in this section, albeit they were for FTTC but the router is essentially the same just with a different firmware on it.
Also on these peaks, are any of the Apple devices set to sync or back up to iCloud? That might well be a culprit for this.
Re: Face time problems
12-03-2013 9:34 PM
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Re: Face time problems
12-03-2013 9:56 PM
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2 x iPhones they only check for emails..
1 x ipad that gets used
1 x iMac
1 x bowers and Wilkins AirPlay but this does not access the Internet as far as I am aware
Re: Face time problems
13-03-2013 9:16 AM
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I'm going to agree with Kelly here, it looks as though you are being affected by the Peak Time Performance Issues.
I can certainly reset your line, however, I don't think it is going to make any difference to how your broadband performance.
Do you have any problems doing such things as streaming in the evenings?
Re: Face time problems
13-03-2013 9:21 AM
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Funny enough I dont appear to have any problem watching you tube on the iPad in which the daughter use to watch kids programs and things..
If you did a reset does it effect anything on my side of things? ie downtime or anything at all. I would like to see what this imporve upstream would do to me but £8 extra a month is not acceptable. When others on other market gets it free
Re: Face time problems
13-03-2013 9:24 AM
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Re: Face time problems
13-03-2013 9:26 AM
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There appears to be a known issue with iOS6 and FaceTime over WiFi - https://discussions.apple.com/thread/4335025?start=0&tstart=0
People with faster connections than you are getting bad quality and the poor connection message.
This might explain your problems? Could you try Skype to see how that is?
Re: Face time problems
13-03-2013 9:31 AM
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But need know why blue spike after 6 this morning when we were in bed
Re: Face time problems
13-03-2013 9:32 AM
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We could really do with a Wireshark Capture when you're using FaceTime in the evenings. Is there any possibility of getting one at all?
Re: Face time problems
13-03-2013 9:37 AM
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Re: Face time problems
13-03-2013 9:38 AM
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Pls reset my line no harm in trying
Will try my best do a wireshark when FaceTime
Why this blue spike at 6am?
Let me know when you done reset pls
Re: Face time problems
13-03-2013 9:39 AM
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Quote from: AndyH The spike could be your iMac automatically updating. It will download any updates then prompt you to install them the next time you use your Mac.
iMac was off all night so can rule that out
Re: Face time problems
13-03-2013 9:41 AM
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Before I do this line reset, I just want to make you aware that it will put your line into a 10 day training period. If you're happy with that, I'll put that through for you.
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