Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
FTTC speeds slowly dropping
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- FTTC speeds slowly dropping
FTTC speeds slowly dropping
19-11-2013 11:02 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi all,
I migrated to an FTTC service approx 4 weeks ago. I was quoted that my sync speeds would be 62 down and 20 up. For the first couple of days this is exactly what I got.
Over the last few weeks my sync speeds have steadily dropped and they are now 36Mbps down and 10Mbps up. Restarting the router etc appears to have no impact.
BTW Performance test shows the following:
Download speed achieved during the test was - 32.68 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-35.09 Mbps .
Additional Information:
IP Profile for your line is - 35.09 Mbps
Upload speed achieved during the test was - 7.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Would a line reset achieve any improvement in speed?
Many thanks.
I migrated to an FTTC service approx 4 weeks ago. I was quoted that my sync speeds would be 62 down and 20 up. For the first couple of days this is exactly what I got.
Over the last few weeks my sync speeds have steadily dropped and they are now 36Mbps down and 10Mbps up. Restarting the router etc appears to have no impact.
BTW Performance test shows the following:
Download speed achieved during the test was - 32.68 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-35.09 Mbps .
Additional Information:
IP Profile for your line is - 35.09 Mbps
Upload speed achieved during the test was - 7.13Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Would a line reset achieve any improvement in speed?
Many thanks.
Message 1 of 6
(953 Views)
5 REPLIES 5
Re: FTTC speeds slowly dropping
19-11-2013 11:04 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi shamus,
A DLM Reset would push the speeds back up, but it's only likely to be a temporary fix if I'm honest. We would ideally be looking to see what has caused the sync speeds to drop so much.
Have you noticed any disconnections at all?
A DLM Reset would push the speeds back up, but it's only likely to be a temporary fix if I'm honest. We would ideally be looking to see what has caused the sync speeds to drop so much.
Have you noticed any disconnections at all?
Message 2 of 6
(551 Views)
Re: FTTC speeds slowly dropping
19-11-2013 11:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Chris,
The only disconnections that I have noticed is when the up time of the PPPoE session resets.
Could we try a DLM reset?
The only disconnections that I have noticed is when the up time of the PPPoE session resets.
Could we try a DLM reset?
Message 3 of 6
(551 Views)
Re: FTTC speeds slowly dropping
19-11-2013 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you could raise a fault at http://faults.plus.net they'll be able to raise some further in depth checks on your line and if they feel that the DLM needs resetting, they will be able to get you an engineer out to do that for you.
Message 4 of 6
(551 Views)
Re: FTTC speeds slowly dropping
19-11-2013 11:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Chris,
Fault raised...
Fault raised...
Message 5 of 6
(551 Views)
Re: FTTC speeds slowly dropping
19-11-2013 12:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Great - our faults team will get that looked at for you within 48-72 hours.
Message 6 of 6
(551 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page