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FTTC speed issues
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- Re: FTTC speed issues
FTTC speed issues
24-01-2013 9:37 AM
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New customer on FTTC, the plusnet member centre says we're connected at 78mb down but the speedtest on BTW shows:
37.7mb down
1.83mb up
This is tested using a short wired connection to the supplied router, could someone check that the line isn't being restricted for some reason.
Thanks,
Mark
37.7mb down
1.83mb up
This is tested using a short wired connection to the supplied router, could someone check that the line isn't being restricted for some reason.
Thanks,
Mark
Message 1 of 8
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Re: FTTC speed issues
24-01-2013 10:36 AM
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Hi there,
This seems to have happened due to a known issues. I should be able to rectify this by placing an order with our suppliers that should complete on the following day. Look's like there's an issue with the ordering system at the moment so I'll revisit this later for you.
Adam
This seems to have happened due to a known issues. I should be able to rectify this by placing an order with our suppliers that should complete on the following day. Look's like there's an issue with the ordering system at the moment so I'll revisit this later for you.
Adam
Message 2 of 8
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Re: FTTC speed issues
24-01-2013 10:53 AM
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Thanks Adam, I'll check it tomorrow to see if it's been sorted
Message 3 of 8
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Re: FTTC speed issues
25-01-2013 4:03 PM
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Update: speed is still the same as of 16:00 today.
Message 4 of 8
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Re: FTTC speed issues
28-01-2013 10:29 AM
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Order now seems to have gone through as the diagnostic speed test shows my IP profiles are 44.63/20 and actual results are 42.05/11.8, seems a little low considering the estimate was 58.2Mbps.
Any ideas?
Thanks,
Mark
Any ideas?
Thanks,
Mark
Message 5 of 8
(639 Views)
Re: FTTC speed issues
28-01-2013 2:32 PM
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Are you able to try a <a href="http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows-7/">PPPoE</a> connection?
Message 6 of 8
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Re: FTTC speed issues
28-01-2013 3:26 PM
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Thanks for the suggestion, unfortunately that gives the same results, see attached.
Message 7 of 8
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Re: FTTC speed issues
28-01-2013 5:27 PM
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The next step would be to raise a fault via http://faults.plus.net and complete the diagnostic questions so we can take a further look into that.
Message 8 of 8
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