| Quote from: Anotherone |
Have you got a fault ticket open on this at all Adrian?
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Well at long last something from plusnet, so we will re test from the 28th! and report back
Thank you for your patience.
I have run sufficient testing on your line and can see that all parameters look to be running correctly however you are still provisioned on the 40/10 product on our suppliers side, this is not to be confused with the package you are on which is Plusnet Unlimited Fibre. I have placed the order which will complete in one working day (27/08). We request that you retest the service from 28/08 onwards.
I appreciate your point regarding the cost element and this is an error on our part with the provisioning of your order. I have as such placed the order as above along with increasing the profile on our end. With regards to a refund I have spoken with my manager and agreed the following - the difference in the packages is £4 so over the year amounts to £48, I have refunded the last 3 months broadband costs (£18.49). The total refund processed by me is £55.47, this will be back in your bank within 5 working days but will arrive in two parts, one at £18.49 and the other at £36.98. I trust this is satisfactory.
On behalf of Plusnet I would like to apologise for the inconvenience this may of caused.
